Clipping of news on Brazilian Culture, Law and Citizenship
05/06/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Companies Avianca, Azul, Webjet were fined by Procon-SP Foundation, an agency of the Department of Justice and Defence Cidadania, not to make available to consumers, sales counters in the airport of Congonhas, table with a history of delays and cancellations of flights, according to the Resolution 218, the National Civil Aviation Agency (ANAC), in force from this second- fair (4/6). The fault was detected by inspectors of Procon-SP for review this afternoon.
According to the rule, airlines must report on their purchase channels the rate of flight delays and cancellations in the previous month. In the case of sale by telephone or in person, the information must be provided upon request of the consumer. The Procon-SP also monitored the websites of companies and found the table, but in little icons accessed by the user at the time of purchase, such as "services" or "details".
According to the director's Supervisory Procon-SP, Renan Ferraciolli, you need to progress in the data entered in websites and behavior change to meet in person to the consumer. "The first day after the entry into force of this important measure in favor of consumers showed that companies tried to make their sites, but did not employ the same efforts in meeting in person at one of the busiest airports in the country, which resulted in the lack of consumer information, "he says.
Companies will be called by Procon-SP, to submit proposals for improving the information provided on their websites.
Source: PROCON SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.