Clipping of news on Brazilian Culture, Law and Citizenship
14/06/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - Cancellation of flight delays and generate a lot of inconvenience to passengers who depend on air transport.
Earlier on Wednesday (13), Congonhas Airport on the south side of São Paulo had problems for a second day. According to the Agency Brazil, due to a heavy fog that hit the city on last Tuesday (12) the airport was closed for landings from 18h46 until closing, at 23h. The takeoff were suspended for 20 minutes, from 19h33.
According to the Fundação Procon-SP, even if the problem occurs because of weather conditions, airline should assist the consumer.
Consumer law
The agency advises that consumers faced with this problem should seek civil aviation within the airport ticket counter or the company. In these cases, see what rights the consumer:
1. Travel: the passenger's flight is delayed or canceled flight next priority in the company with the same fate;
2. Targeting: the passenger is entitled to be directed to another company without cost;
3. Lodging: The consumer has the right to stay because of the airline or receive the amount paid back;
4. Reimbursement: The consumer is entitled to reimbursement or proportional reduction in the event of material damage due to delay, lack of daily walks and connections;
5. Damage: You can also plead with justice the damage caused by the problem, how to lose a business meeting or wedding.
Source: PROCON SP
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This article was translated by an automatic translation system, and was therefore not reviewed by people.