Clipping of news on Brazilian Culture, Law and Citizenship
06/15/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Update should reduce from three to two minutes, the average service time per passenger
A more modern version of the program used by attendants Gol for check-in passengers should reduce the average handling time from three to two minutes, starting in September. In the current system, provided by American Naviter, an employee of the company must go through 11 screens to complete each check-in. The new version uses the same "skeleton" of the previous technology, but it reduces the operation to a single screen, accelerating the completion of the data.
"The increase in passenger processing capacity is the main improvement will be possible by 2014, the infrastructure of major airports," says Felipe Sommer, director of airport operations Gol. "That's because it is not feasible to increase the number of spaces for check-ins or flights that are already operating at the limit," he says.
Also in September, Gol will put the airport self-service multifunctional terminals for customers to make check-in alone and streamline the order of the luggage. Totems are current only check-ins and print tickets. The new can also weigh and print luggage tags, as well as selling tickets and charge for excess weight in the bags.
Gol has received the 30 totems that will use at first, at airports of Rio de Janeiro and Sao Paulo. In this test phase, only the new functionality of tagging the luggage will be enabled. After passing the totem, the passenger only has to deliver the belongings to the employee put on the mat. "The trend is that by 2013, the company put hundreds of new terminals in many airports," says Sommer.
The update system check-in cost R$ 200,000 to the company, while the 30 totems represent an investment of R$ 1 million.
The other company's commitment to speed up check-ins is to encourage users to do the process through the Internet and mobile phones. Currently, 23% of passengers take these basic choices, but at Congonhas airport as rate reaches 31%. "Our goal is that this number will reach 40% by the end of the year," says the director.
Fewer flights
After registering a loss of R$ 710 million last year, Gol announced layoffs, cut free snacks on certain routes and flights that gave extinguished injury. Yesterday, the company said it will close down the three daily flights to Chile that is, from October 3 - in practice, Gol could not compete with the price of LAN Chile on the path.
In recent months, the company has reduced from 968 to 830 the number of daily flights, the operation by focusing on more profitable parts. In Santiago, the company still must eliminate a few more flights throughout the year. "The company should end 2012 of the size it was in early 2011, when he was about 820 daily flights," says Sommer.
The director believes the company's costs are already close to balance, ie, there should be more drastic cuts. The main cost pressures are the current high fuel prices and the dollar - Gol has higher costs than revenues in U.S. currency. Now, miss raise revenue for the operation back to blue. "I believe that the balance of the third quarter should come as positive," says Sommer.
Source: R7 News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.