Clipping of news on Brazilian Culture, Law and Citizenship
06/15/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
All airlines scheduled air transportation of passengers will disclose the percentage of delays, cancellations of domestic flights and international market at the time of the sale of the passage.
The determination set out in Resolution no. 218/2012, entered into force on 04 / June, approved by the board of the National Civil Aviation Agency (ANAC) in February this year, and published in the Official Gazette of 03.06.2012. By rule, airlines are responsible for the information about the flight even when they are offered by trading partners, for example, travel agencies.
The purpose of the resolution is to increase transparency in the relationship between business and consumer passengers, it will have more information about the characteristics of the service offered and will analyze the history of the percentage of flight delays and cancellations before completing the ticket purchase.
The disclosure of the percentage will be available to the purchaser of the ticket airfare at the initial stage of the sales process, ie after selecting the itinerary and the flight date, and prior to completion of purchase. Companies have to submit these percentages still in service provision in all marketing channels used (Internet, service counters, telephone, travel agents and others).
In the case of an offer in person or by telephone, the information should be available upon request. These percentages of delays and cancellations of domestic and international flights are calculated monthly by the FAA for each flight stage, regardless of the reasons that led, and are also available on the website of the Agency.
Are reported the percentages of delay equal to or greater than 30 minutes and greater than or equal to 60 minutes. To access the percentage of delays and cancellations of flights at the site of the Agency, visit the following address: http://www2.anac.gov.br/percentuaisdeatraso/.
The percentage of cancellations for each flight stage is calculated as a ratio of total flight of steps provided in the reference month, while the percentage of arrears is calculated because the total number of steps taken, noting the time of arrival, have disregarded the passages canceled.
The percentages represent a historical behavior of flights, so they are subject to variations in the following months. When there is no historical percentage of delays and cancellations for one or more portions of the flight offered, as is the case of new flights, for example, must provide the information regarding the company's average for each basic step of other flights operated in the same airports of origin and destination. If the average non-existence, this information should be provided to the consumer.
Source: ANAC
Our news are taken in full of our partner sites. For this reason, we can not change the content of these up in case of typing errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.