Clipping of news on Brazilian Culture, Law and Citizenship
16/04/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - The Law 14,734, authored by State Representative Roberto Engler (PSDB) and published in the Official Gazette of the State of Sao Paulo's last Monday, five years down to adjust the improper collection against consumers.
Even with partial vetoes, the bill passed by Alesp (Legislative Assembly of the State of São Paulo) and signed by the governor Geraldo Alckmin is effective in 30 days.
Consumer rights
The new law should help identify the improper charging, giving the consumer the right to require immediate correction of error, with the issuance of a new account due to at least five days from then.
Currently, in most of these cases, the client is obliged to pay the current bill maturing maintained, even with incorrect value, and having to wait up to a month to get your money back, usually in the form of discount on future recovery . "This is what we see often in water bills, electricity, telephone, credit card, among others. The value is held by the company and the consumer does not have to cling to ask what happens differently. The way the law was enacted, unless the person is given a legal cover to negotiate with the lender, "said Rep. Roberto Engler.
Failure to comply with the deadline for the adjustment provided for in state law makes the company subject to the penalties provided for in Articles 56-60 of the Code of Consumer Affairs, ranging from fines to revocation of license for operation.
Source: InfoMoney
Our news are taken in full of our partner sites. For this reason, we can not change the content of these up in case of typing errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.