Clipping of news on Brazilian Culture, Law and Citizenship
05/03/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - As a result of the accident that killed a 14 year old girl, the amusement park Hopi Hari, located in São Paulo, closed its doors from this Friday to verify the safety of toys. Consumers who had purchased tickets are entitled to immediate return.
According to the Technical Advisor of Procon-SP, Marta Aur, are those with tickets in hand may request immediate repayment of the amount paid or to choose another date to do the walk in the park. If the Hopi Hari number a few days to return the money, fit only for consumers to choose whether to accept.
Injury
The suggestion is that the consumer consider the request within the park, because, if a few days, it should not generate major disruptions. If you live in another city and had a ticket purchased for travel agency, for example, this should be the intermediate, being responsible for requesting a refund or reschedule the visit date.
There are also situations in which consumers, not knowing that the park would be closed from this Friday, did travel to come to St. Paul, spending, even in hotels. In such cases, Marta explains that the consumer can go to court to consider a lawsuit for damages. But a spokeswoman warned: you will need to prove that the trip was made to visit the park and that the consumer was not informed properly.
According to Marta, this is a sensitive case because there was great media coverage, which makes it more difficult for consumers to prove that they had not been informed that the park would be closed. But, if indeed there was miscommunication, it was only fair that the consumer demand their rights.
According to Hopi Hari, the park will be closed for 10 days because of an agreement with the prosecution of. Even after that date, the consultant of Procon-SP suggests that consumers come into contact with the park before you go there to confirm if it really occurred to reopen.
As the situation is atypical, consumers should be aware of new information that is not caught by surprise. Although the period is 10 days, it is important to confirm closer to the end date.
Source: InfoMoney
Our news are taken in full of our partner sites. For this reason, we can not change the content of these up in case of typing errors.
This article was translated by an automatic translation system, and was therefore not reviewed by people.