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Tourism

Union demands more work of the ANAC in the relationship between consumers and air services

02/28/2012

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 



SAO PAULO - The new president of Sindetur / RJ (Association of Tourism Companies in the state of Rio de Janeiro), Aldo Siviero said on Monday (27) that the ANAC (National Civil Aviation Agency) needs to strengthen its role as regulator between airlines and passengers, to guarantee the rights of consumers.

According Siviero, currently, consumers have been hurt by delays in payments for reimbursement of airline tickets and fines for unfair charges by airlines.

"The reimbursement is not made within 30 days, as provided by law, and the penalty for rebooking a ticket is sometimes more expensive than the fare already paid. The airlines are not complying with the legislation in force, harming consumers, and ANAC must curb these excesses, "said Sivieiro.

Damage to travel agents
According Sivieiro today, travel agencies end up acting on behalf of consumers and, in most cases, find themselves obliged to advance the refund amount to be later reimbursed by the airlines. However, these values, in most cases, are returned with months of delays and often below the amount owed, causing great damage to the agencies.

"As the amount is sometimes individually small, the rating agencies do not be advantageous to cause the Judiciary. However, if they make an annual reimbursements not returned by the airlines, the financial damage can be great, "said Sivieiro.

Combating abuse
The President of Sindetur / RJ also said that the union has hired a new law firm to commit itself to combat these problems and intends to convene later this month, a meeting with the ANAC and Procon to handle the matter.

"We ask all members to submit documents evidencing the union charging improper fees or late payment of refunds.
We need to be provided, "explained the president of Sindetur / RJ.



Source: InfoMoney

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