Clipping of news on Brazilian Culture, Law and Citizenship
Source: Gazeta do Povo 1/4/2011
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Using credit cards in electronic commerce is still considered a taboo for a group of consumers. Data published in a recent survey by Ipsos-Cetelem show that most consumers still prefer the bank bill and the deposit as payment methods on the Internet. The installment sales and credit card are chosen primarily by those who want to make installment payments.
Despite that opposition, the expert on cybercrime, Wanderson Castillo, author of Virtual Detective Handbook ensures that the use of credit card is secure. She says: its use must be accompanied with some care. "Often the end user does not take precautions." Among these precautions, Castilho remember are: keep the antivirus updated, check the merits of the company (see, for example, if it exists physically) and make sure the page displays the Lock in your corner and "https" in the address bar. "When the user registers their information needs to be aware that taking these measures to avoid hassles. If this is done, there is no problem. "
In the view of law specialist Victor Haikal Digital conscious use of the Internet is critical to consumer safety. He recalls that popularized the use of the network opens the possibility for action of malicious persons. "Many users still do not fully understand the virtual world, come to open all emails they receive, and also leave your equipment unprotected."
Alternative
Pay Pal The company used this lack of consumer confidence about the security system of sites to create a safety net. With nearly 2 million users in Brazil (200 million worldwide), the company creates a security between the consumer and seller. In this case the user does not need to pass data to the card shop, but a password is already registered with PayPal, who will oversee that buying process.
Complaints
To increase security in shopping, some specialized sites act as forums for discussions and also complaints. The site shows www.reclameaqui.com.br problems experienced by other consumers.
As the law of e-commerce obeys the same physical trade, consumers who feel impaired may use the Procon. Although there is a large volume of complaints in relation to virtual commerce, the numbers show this trend awareness. In 2009 only nine complaints against 30 last year and only 13 in the first three months of this year - that number will double by the end of the semester.
This article was translated by an automatic translation system, and was therefore not reviewed by people.