Consumer News

Rio - Not only is made to dream wedding. If the couple do not take care in hiring products and services, the celebration could end up in court. Celebration with family and friends and honeymoon require attention. For Justice, the "unique moment" deserves extra business and can earn compensation when the expectation is not met.

But money is not worth the frustration. Problems with buffet, with clothes and sent leased to, and differences in travel honeymoon is the most common.

The engineer Ranny Xavier, 30, for example, married in 2007 and lived the nightmare of many brides. The dress chosen, hired a year before the party, was not available when he was proving it. After missing work, worry and remain unsolved, she resorted to the courts. The company was ordered to pay damages, but so far not fulfilled the obligation.

The girl is not alone. Dozens of similar cases being dealt with Rio's shop lease sued by Ranny has another conviction but continues to sell, rent and advertising. "The store was far from my house, but advertised everywhere. I trusted that was the best, "he says.

According to Fabio Schwartz, the Center for Consumer Protection of the Public Defender Rio, the gap between what is promised and done happens frequently. To avoid, you must sign a contract and include therein all the details. "Consumers must demand in writing to save the headache," teaches. Compare the product with advertising is another way.

A specialist in consumer law Tatiana de Queiroz, the Pro-Test, recommends checking the company name and the Procon website of the Court. She explains that after signed the contract may be terminated only by the couple due to force majeure, otherwise there is fine. The problems should also be pointed out even during the party, to attempt a solution.

BEFORE THE DAMAGES

Order in advance also avoids last-minute dilemmas. Who has the problem, you can browse the Small Claims Court (for cases up to 40 minimum wages, R$ 20,400) or the Civil Courts (above this limit). If the defect is a defect, that is, if what was delivered was not in the specifications of what was advertised or in combination, the consumer can get the money back.

In the case of an accident of consumption, when the bad service or product quality cause major damage, it is worth asking for material and moral compensation for the inconvenience that special day.

STAY VIGILANT

CONTRACTS
Record everything is combined and offered by the company. Every detail must be included in the document. Escape from companies that sign only "standard contracts" and record the negotiations, if possible.

PACKAGES
Know the rules before closing business. Look for people who know the product or service and ask for reference. In the case of packages, check out the detailed description of each item included in the service and trading.

EVIDENCE
Do not be ashamed to ask for tastings. In the case of non-perishable, store samples to compare. Require the supplier the same quality. File publicity.

SEARCH
Make price comparisons between similar products. Use the Internet. Before closing, the company name in the search for Procon and the site of the Court.

PAYMENT
The contract should include price, payment terms, product characteristics. Search associate the payment to delivery than was contracted.

DECEPTION
If the product or service does not match what he was hired, photograph, film, gather witnesses not to lose his right. The first step, however, is to seek reconciliation, asking for solution within the company.

DEADLINES
In the case of product or service out of standard, the deadline for court action shall be 90 days. If there was material damage, is five years.



Art O Day

Source: O Dia Online