Clipping of news on Brazilian Culture, Law and Citizenship
08/24/2010
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Daniella Jinkings
Reporter Agency Brazil
Brasilia - The National Civil Aviation Agency (ANAC) has closed seven of the ten service centers in Brazilian airports. The posts were in Fortaleza, Porto Alegre, Recife, Curitiba, Sao Paulo (Congonhas), Salvador and Rio de Janeiro.
According to ANAC, call centers passengers were disabled due to low demand. In the first six months of 2010, ten stations face assistance at airports, 7,100 protests were received. It said each station is, on average, four sessions, therefore, expanded services through the Internet and telephone.
The numbers contrast with the care of special courts, which today (23) completed a month of operation with 2740 calls, 476 conciliation agreements signed and 1277 requests for information. Judicial units were installed due to the increase of complaints in relation to air transport service, such as delays and cancellations, overbooking, loss, rape and theft of luggage or missing information. The judge tries to solve the problems between passengers and companies with conciliation between the parties and claims.
ANAC informed, through the assistance of communication other than compensates passengers, since it is only the record of complaints and open administrative proceedings against the airlines. After examination of the agency, if breach of civil aviation rules is found, the company is fined.
In July, the National Court magistrate, minister Gilson Dipp, said that if all the institutional bodies such as ANAC and the Brazilian Airport Infrastructure Company (Infraero), were functioning properly, creating a special court would not be necessary.
Edition: Rivadavia Severo
Source: Agência Brazil
This article was translated by an automatic translation system, and was therefore not reviewed by people.