Ministry of Justice determines that exchange defective phones is the responsibility of the shops
07/29/2010
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Who buys faulty cell should have no headache to replace the unit. But manufacturers do not comply with the determination
Brand new. Modern, full function ... But it's time to use it came to disappointment: it did not work. The intern Monique Viana searched the store in vain: "They sent me searching the authorized. And I refused because I think it is the store that has to send to the phones allowed. "
Now, who buy a cell phone faulty no longer has to wait the fix. And the responsibility is not transferable: it is the fault of those who sold and not bought. Previously the company had 90 days to settle the case.
"The example of what happens with refrigerator, stove, bed, the phone has to be changed immediately," explains the coordinator of Procon of Belo Horizonte, Maria Laura Santos.
The volume of complaints about cell phones in Procons meant that the Justice Department to release a technical note in June, which reinterprets the Code of Consumer Protection.
The new understanding, the cell is regarded as an essential commodity. And now, manufacturers and sellers are required to exchange the new device may be defective, return the money or giving the same amount paid on claims if the client wants to be with another phone.
"They say that within 24 hours will give a solution to the problem. Only it does not happen, "says realtor Itamar Esposito.
A month after the new rule, consumers still complain, "I was in the store twice to see if they traded and did not want to change," says the maid Márcia Aparecida Emerenciana.
Companies that do not meet the new rules could be fined up to $ 3 million.
For the Brazilian Association of Electrical and Electronics Industry, the technical note from the Ministry of Justice has no force of law. The manufacturers say they will continue complying with the Code of Consumer Protection, which provides up to 90 days for the exchange of mobile devices.
Source: Journal of the Globe This article was translated by an automatic translation system, and was therefore not reviewed by people.
Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.
