E-Mail: new scenario calls for unification of services
07/29/2010
This article was translated by an automatic translation system, and was therefore not reviewed by people.
by Michael Healey * | InformationWeek
Time is thinking about corporate social messaging applications. Industry already invests in media integration with standard software
We define the utopia of the new generation of communication as a system that offers employees the e-mail, instant messaging, collaboration, presence, voice and video and integration of structured data via web client, desktop or mobile device. But before we get carried away too, know that most areas of IT should not adopt this new strategy of cooperation as a means of escape systems that they never managed to run properly. Almost half of 479 technology professionals who responded to the InformationWeek Analytics survey on 'Enterprise Messaging ", has no filing or e-mail allows users to archive their own email. Only 3% are seeking e-mail linked enterprise search system, and synchronization with corporate applications such as ERP, occurs with an incidence slightly higher.
When asked about the importance of combining tools for e-mail collaboration, 80% showed no reaction. "Email is a necessary evil, unlike the emerging communication technologies that are less likely to be controlled and dictated by the IT area," said one of the interviewees, who remained anonymous - probably so that no employee under 30 flee years running this company.
Unfortunately, this interviewee, even if you have a valid point, live in denial. Do not offer a service and at the same time not have a policy to ban its use, is the perfect recipe for a secret movement of IT. IM programs are commonplace and yet, only a third of respondents offer some service officially. Users no longer need a third party client: AOL, Google, Yahoo, among others, provide browser-based systems that work perfectly. If the company does not offer something approved and does not lock customers web, data points have not monitored and not recorded.
Some companies have taken the step of integrating early. "We started to integrate e-mail in 2005," said George Hamin, CIO of Subaru Canada. "Our teams are so spread out geographically, we wanted to start integrating voice." Hamin's team has grown with such success and jumped to Exchange 2010, providing employees with voice mail box, instant messaging, conferencing and e-mail. That is far from normal, but even companies in financial difficulty, they can offer something better than they have now and put the communication systems on the agenda for the next wave of collaboration technologies.
* Michael Healey's CEO Yeoman Technology Group, a research and engineering.
Source: It Web This article was translated by an automatic translation system, and was therefore not reviewed by people.
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