Clipping of news on Brazilian Culture, Law and Citizenship
10/2/2010
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Pill flour; car whose handling system of the bank may cut off the finger of consumer toys with parts that come loose and be swallowed by children or even that are painted with toxic material, strollers that can cause injury to be closed.
Examples of unsafe products and that due to the risks posed to consumers, were - or ought - targets of recalls abound.
Currently two new cases enlarge the list, both involving major automakers: Toyota, which has more than 8 million cars in the world with faulty brakes (so far no news of the cars sold in Brazil have the problem) and Honda, which announced the recall of more than 186 thousand Honda Fit in the country due to a component of the power windows that can short-circuit and catch fire.
Although crucial to avoid accidents of consumption, the recall is still a practice rather sparse and imperfect in Brazil. His improvement is being discussed by government consumer who meet the Permanent Study Group Accident Consumer (Gepac), which is part Idec, together with the Department of Protection and Consumer Protection (DPDC), Quality Control , prosecutors, among others.
Among the positive results of the work of Gepac is the preparation of technical memorandum establishing the National Traffic Department (National Department) has a specific allocation to control and monitor the standard of vehicle safety by preventing vehicles with some sort of danger from exposure consumption.
To help consumers better understand what is the recall and what are their rights in this situation, Idec has developed a small script with key questions and answers on the subject. Check:
What is recall?
The recall is a procedure that should be adopted when products on the market pose a risk to health and safety of consumers. The Code of Consumer Affairs requires the supplier (the manufacturer or, in the case of products imported, the importer) to draw the attention of the public about the dangers of the product. Consumers should also be informed about the procedures to be adopted to remedy the defect, thus avoiding accidents consumption.
As?
According to Executive Order No. 789 of 24 August 2001, the Ministry of Justice, the supplier must report the problem through the major media outlets (newspapers, radio and TV networks) to the alert from arriving to all consumers.
Depending on the problem, you can repair the product - with the insertion or exchange of a piece, for example. Already in cases where the defect affects the structure of the article, it should be withdrawn.
Repair or replacement of the product is the responsibility of the supplier, at no cost to the consumer.
What the consumer to do?
Should follow the recommendations of the supplier for exchange or repair the product. If the defect pointed out in the call might have caused the accident, the consumer may request, through the judiciary, compensation for emotional distress and injury, has suffered.
Who denounce?
If you are a victim of an accident of consumption and suspect that this is the case of recall (if the accident related to problems inherent in the product design and can be repeated, for example) can forward the complaint to the DPDC, Procon, prosecutors etc. - bodies responsible for overseeing recalls. In the case of foods or medicines can also make use of health surveillance municipal, state and National Health Surveillance Agency (Anvisa).
Source: Portal Idec
This article was translated by an automatic translation system, and was therefore not reviewed by people.