Recall beer Harp - Procon-SP gives advice on consumer rights
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Diageo Brazil Ltda., Harp beer importer, announced to the public on Tuesday, 13/10, which was mistakenly printed on packs of beer that the information that the product does not contain gluten. " However, the company confirms the information that the product contains gluten.
Diageo reports that have determined the collection of the products sold in the market and provides customer service via phone 0800 704 7200 and email sac.brasil @ diageo.com.
The Fundação Procon-SP believes that because it is possible risk to consumer health, the company must also collect the product from the market, disclose the place through the press, radio and TV, as required by law.
The Procon-SP directs consumers about their rights and is closely recalls such as procedure incorporated into the dynamics of their work. The company must submit the clarifications that may be necessary, as determined by the Code of Consumer Protection, including clear and precise information about the risks to the consumer.
What the law says
The Code of Consumer Protection, in its article 10, states: "The contractor may not place in the consumer product or service that you know or should know, are highly harmful or hazardous to health or safety.
§ 1 supplier of products and services which, after its introduction in the consumer market is aware of the unforeseen risks involved, should report it immediately to authorities and to consumers through advertising. "
Consumers who have experienced any problems caused by incorrect information printed on the package may request, through the judiciary, compensation for emotional distress and injury, has suffered.
If the consumer finds it difficult to be supplied by the company may seek help - or make complaints - the Foundation Procon-SP, which meets in person in the ranks of Poupatempo (Sé - Praça do Carmo, s / n, Santo Amaro - R. Amador Bueno, 176/258, or Itaquera - next to the Metro Itaquera), by letter (PO Box 3050 - CEP 01061-970 - SP-SP), by fax (0xx11. 3824-0717) and the telephone 151 (for guidance) For information about complaints against the suppliers phone is 151
Source: Procon / SP
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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