Anatel sets rules for Internet access
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Agency wants to provide quality goals for operators, such as maintaining the speed of navigation
Brasília - Starting next year, providing companies access to the Internet, including major carriers such as Oi and Telefonica will have to follow rules with quality goals in service delivery. The National Telecommunications Agency (Anatel) is preparing a new regulation for the sector, with obligations for companies and a list of user rights. The new rules also seek to encourage competition and entry of new operators.
Ensuring delivery of the contracted speed is a key objective of Anatel. Estimates are that most consumers are not available or half the speed promised by the operators. "Today, the customer does not have the required speed. He wants to download a movie, but has difficulty because the company is saturated and does not give him the minimum guarantee of access, "said the advisor to the Anatel Emilia Ribeiro.
One idea under consideration is to establish a contract in the maximum and minimum speed, and the connection can only fluctuate within this forecast. The counselor cites an experiment by the government of Chile that provides a computer program that can be downloaded free of charge, to measure the speed of connection. "We are trying to bring this to us," he said.
For the current proposal, there will be rules for customer service, troubleshooting, billing and cancellation of the contract, for example. The company that breaches these obligations will be subject to filing of an administrative and a fine. Performance will be charged the General Plan of Quality (PGMQ), which have rates to measure the amount of failures.
Need
With about 18 million subscribers in Brazil, broadband connection to the Internet has become an essential service, requiring updating of regulations. The need for tougher rules for the Internet was also evident with the breakdown in the broadband service Speedy, Telefónica, which has left thousands of customers without internet connection.
Speedy sales were suspended in June and the vote that allowed the return of sales in September, the Anatel made it a priority to domestic regulation and the recasting of the definition of quality goals for the internet. Predicting the counselor is the proposal of the technical area of Anatel is forwarded to the board later this month. It is expected that the new regulation enters into force in the first half of 2010.
Are also being studied measures to stimulate competition, with fewer requirements for small businesses that operate in and niche markets. With this, the counselor believes that will double the number of provider companies access to the web, from the current 1467 to 3 thousand companies, over a period of one year.
The agency is also concerned to avoid tying. Under the proposal, the providers can offer facilities for the loan packages that have other services such as telephony and pay TV, but the subscriber will always have the option of hiring only access to the Internet.
According to the regulation under consideration, companies can not block access to network file sharing and relationships. Nor can veto the use of programs to download videos, instant communication or Internet telephony.
Source: State Agency
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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