Failure to provide telephone service giving entitlement to discount
This article was translated by an automatic translation system, and was therefore not reviewed by people.
If a telephone service plan contract is not provided in all its extension, the failure to give consumers the right to demand a proportional reduction in the failure of the service to make up the gap on the poor, in accordance with Article 20 of Code of Consumer Protection (CDC).
Therefore, consumers who go without telephone line or with very bad sign - in a way that compromises the use of the line - should require the operator at a discount price of subscriptions that is proportional to the time when the service received. Importantly, if the account monthly subscription has already been paid, the company must compensate him financially by not having fully enjoyed the service you pay for. This can be done by returning the cash portion or giving a discount on the bill the following month. Furthermore, should be repaired all material and moral damages that the client has suffered as a result of service failure.
Source: Jornal da Tarde
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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