Teles ignore the advice of users
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Elvira Lobato
Folha de S. Paulo, Rio
Implemented a year ago, advice from users of the phone companies appear to be, until now, useless. Can only decide on the fixed line (local calls and long distance), which is increasingly important in communications. Mobile phones, the Internet and pay TV are out of their jurisdiction.
To make matters worse, they have only advisory function, and the telcos are not required to follow its recommendations.
Since 2003, the number of landlines in the service of utilities declined from 38.1 million to 34 million, while the number of phones increased from 46.4 million to 159.6 million, which brings an emptying of the performance of councils .
The industry is big complaints in the mass consumer and special courts, with 607.7 thousand complaints Procons in the past four years, and the telcos do not want the boards are a channel for receiving complaints.
The result is a growing dissatisfaction on the boards, which see themselves as appendages of the operators, just to fulfill a legal obligation. For every 2 million users of fixed telephony, the Anatel requires the creation of a council.
43 are implanted on users of telephony in the country, provided that the Anatel regulates the subject in January 2008. There are 32 of Hi (Telemar, Brazil Telecom), Telefónica eight and three of Embratel. Complaints from the councils of the operators are similar, the main one being the lack of attention to the suggestions.
"When people ask me about the practical results, I have to look like a question mark. Specifically, we did not get anything," says the engineer Eduardo Neger, a member of the boards of users of Telefonica in Sao Paulo and Campinas.
President of the Brazilian Rural Telecommunications, Neger volunteered to participate in the councils because of the difficulties of farmers with the telephony service Ruralcel.
The Ruralcel is a program to serve remote rural properties, with wireless technology, the prices of fixed telephony. According Neger, companies do not disclose the service, not profit. Its mission is to convince the board Telefonica to disclose the product. He says that after one year, none of their proposals was accepted. For him, the companies have not understood the role that boards can have a dialogue with consumers.
Last Thursday, the Folha followed the monthly meeting of the board of users Oi, in Rio, and faced also with a sense of disappointment.
The progress report of the board of Rio de Janeiro, 2008, lists several recommendations ignored or rejected by Oi was denied, for example, a space, the company's website, for users to communicate with the board. The company claimed that it has a channel to receive complaints from users - the call center - and offered advice to a post office box number of the Post.
"See that contrassenso! Users will have to use the post office to communicate with a telephone," complained the chairman, William Rocha.
Fist
Another complaint is the lack of financial support for the proposed activities. The resolution 490/2008, the Anatel, which regulates the advice, telcos must bear all expenses for meetings, including travel expenses, food and lodging for members.
The councils have annual budgets default, but each item is released only with the authorization of the board of tele, which closes the hand.
Embratel vetoed the purchase of airfare to the board of Sao Paulo to participate in a meeting with the Anatel in Brasilia in September. The meeting had to be canceled.
According to the adviser Geraldo Tunkel, the veto came from the president of Embratel, which claimed that the meeting was the initiative of directors. The regulation only requires companies to shoulder the expense if the meeting is proposed by the Anatel, and television portrayed the case to the letter.
The Oi vetoed hiring a coach to advise the board of Rio, but it took the counselors do Rio Grande do Norte to visit a school-sponsored technical company in Recife. The same group will visit in October, the company's call center in Rio de Janeiro, although the company has call center in the Northeast.
"It's a way to promote sympathy of directors," admits Nilson Morais, a member of the board of Hi in Natal. Despite the blandishments of his group, he says the advice is a "game of make-believe" because they have no power, are unknown to users and at the towing business.
Source: Folha de Sao Paulo
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.
