TV requires migration to more expensive packages
This article was translated by an automatic translation system, and was therefore not reviewed by people.
DENISE MENCHEN
Folha de S. Paulo, Rio
PAULA NUNES
collaboration for the Folha de S. Paulo
The proliferation of packet-TV, instead of bringing fun to customers, has resulted in many cases more harm than facilities.
Under the argument that the contract plan no longer exists, forcing companies to migrate to more expensive options. The measure, considered illegal by government consumer protection, it is assumed by carriers, but was reported by subscribers polled by Leaf in recent weeks.
At Procon-SP, the number of complaints reveals the dissatisfaction of customers. Companies pay-TV are among those that receive the most complaints, behind only the telephone - are already 449 this year. The court does not tell how many records are related to changes in the packages, which, they say, can occur in different ways.
A software engineer Debora Theodoro received on August 21 an email stating that the plan of the Net, in Rio, was being "discontinued" and would be replaced by another, more movie channels, but no other 14. The amount of monthly payment would rise to 8%. "The e-mail suggests that, at any time, they will change the plan and I'll have to pay more," says Theodoro. "I hired a plane, they have to offer me the plan that I hired. But they want me to pay more and still say that some channels will be unavailable. It's absurd."
Subscriber Sky, the business manager Fabio Cavallini, São Paulo, also faces problems due to a plan that the company ceased marketing. The discomfort began when he noticed an increase in tuition.
"I called to complain and was told that my package was over and that's why they put me in another with a few more channels," he says. He says he called several times for the company to an attendant, after hearing that he would cancel the TV, offer a discount. The validity of the offer is six months, and when that time approaches he has to negotiate its extension.
Yet, Professor Vera Lúcia da Rocha Santos, a resident of Rio, said he received a call warning that the Net needed to replace your receiver, analog, one digital. When the bill arrived, the value of the plan had fallen from about R$ 150 to over R$ 200, and additional point, before free, now costs R$ 25.
After turning several times to the company unable to reverse the increase, she canceled the extra point and switched to a cheaper package. "I lost many channels, but had no structure to deal with an emotional tie," he says.
Another complaint relates to programs and services offered as "tasting"-condition which, often, the client learns only when the "offer" ends. This is what happened with the manager of corporate communication Daniela Costa Campos, 28, who decided to sign a plan of Net attracted by the diversity of channels and interactivity.
After a month, she saw the role of interactivity to stop working. Was informed that if he wanted to continue the service, would have to migrate to a new plan. "I was so nervous I would not hear the value," he said.
The coordinator of Procon in Porto Alegre, Omar Ferri, also mentions the sale of package do Campeonato Brasileiro games as a reason for complaints, especially among customers of basic plan for TV.
"In time to sell, they promise all the games, but after a few games are only transmitted on channels that the User has no base in his contract." He said the court has forced the operators to release these channels that the subscriber pay-per-view can see all the matches.
Collaborated Graciliano Rocha, the Folha, in Porto Alegre
Source: Folha de Sao Paulo
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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