Foundation Procon-SP autu Telefonica
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Foundation Procon-SP, an agency of the Department of Justice and Defense of Citizenship, is prosecuting, said on Tuesday (15/09), Telefonica. The company will respond to five administrative processes - one for each service interruption in the recent crashes of fixed-line (on the last Tuesday and June) and Speedy (February, April and May).
At the end of each administrative process, Telefonica may be fined up to $ 3.2 million. Other penalties provided for in art. 56 of the Code of Consumer Protection can also be applied. The company has secured the right to legal defense.
"Telefonica demonstrates serious structural problems that impair their ability to ensure continuity of services, including fixed-line is essential. It is the fifth episode this year alone. There is an immense damage to society and disrespect to the concession contract "said Robert Pfeiffer, executive director of the Foundation Procon-SP. "It is also critical that the FCC, and regulatory activities, investigate problems and take preventive measures and penalties applicable, as it did recently in relation to the Speedy."
Succession of crashes
With regard to previous episodes, there was the expectation that Telefónica made a proposal more satisfactory redress for consumers. However, to date this has not happened.
Parallel to this, the Fundação Procon-SP, fulfilling its role to seek a balance in consumer relations, has been discussing for almost five months a term of Conduct Adjustment (TAC) with the company, with the aim of improving supply marketing, service and quality of its services. In view of the body, the agreement can minimize and even prevent problems such as Telefonica has faced in recent years.
"The TAC is good for consumers and are willing to continue negotiating. But we can not keep my eyes closed to these repeated interruptions of essential services. On Tuesday (08/09), citizens were deprived of São Paulo until contacting the fire department and civil defense. This is extremely serious, "added Pfeiffer.
Even for the crash on Tuesday, Procon-SP explains that in addition to cash the next monthly payment equivalent to one day of service, Telefonica has an obligation to receive and resolve claims for damages from consumers who were harmed the unexpected interruption. In the event of refusal of the company, consumers can browse the Procon-SP, Anatel and the Judiciary.
Source: Government of São Paulo
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.
