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Consumers should pay attention to over-payments

This article was translated by an automatic translation system, and was therefore not reviewed by people.

Joyce Carvalho


Accounts and bills to pay. Who does not live this routine monthly? Too often, afraid to look up the bill. But this must be done by the consumer each time a bill arrives.

Are common over-payments, according to the Coordination State Protection and Consumer Protection (Procon) of Paraná. We must be very careful to avoid major headaches.

Luiz Cesar Prodóscimo, a resident of the neighborhood Bacacheri in Curitiba, had some problems with the Companhia Paranaense de Energia (Copel) in the supply of electricity to your home. He was without light for 398 days.

Even so, received invoices for payment for the service between July 2003 and December 2004. He said two teams went to the site to make the measurement, which showed that there was no use. "I joined a lawsuit in 2008 in the Special Court," reports Prodóscimo. He hopes the outcome of the coming days.

The coordinator of Procon / PR, Ivanira Gavião Pinheiro, says that the over-payments are common. "The guidance is that from the moment you check the misappropriation, the consumer should not pay. For example, the mobile telephone. If the average payment is $ 100 per month and to see a $ 500 and see who did not make those connections, do not pay. Because if you pay, the return is very complicated, "he says.

Consumers should first seek the company to resolve the issue. If not, should go to Procon and open a process that will result in a hearing between the parties. "The charges are unwarranted, especially in finance, credit cards, loans and telephone companies," he explains.

She recalls that it is also common to delay the processing of the security settlement system for recovery of the company. Pinheiro also says that in cases of late payment, the service can not be cut immediately.

  The suspension should occur after 15 days late. The misappropriation was the subject of a great collective effort of Procon / PR. 5.8 thousand were held hearings in 24 days to resolve disputes in this area.




Source: Paraná Online

This article was translated by an automatic translation system, and was therefore not reviewed by people.

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