MP moves action against Anatel
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Eleni Trindade
Federal prosecutors want the regulator to disclose errors operators
The Federal Public Ministry in São Paulo (SP-MPF) entered yesterday with a public civil action in the 23rd Federal Court of Sao Paulo against the National Telecommunications Agency (Anatel) to compel the regulator to publish on its website and in Daily Journal of the results of inspections made to the systems of collection of fixed telephony companies.
The objective of action is to defend one of the basic consumer rights under Article 6 of the Consumer Protection (CDC): the right to adequate and clear information about products and services.
"We understand that the consumer has the right to information to protect themselves from problems in the collection, so this information must be disclosed," the prosecutor Marcio Schusterschitz da Silva Araujo, plaintiff.
The need for public civil action due to the complexity of the collection service. "It's very difficult for consumers to understand what is being charged because they are different rates depending on time, distance, traffic between the operators, among other factors."
According to the lawsuit, the agency has neglected in its duty to inform consumers about the ticketing systems and collection.
These systems are on the call time in minutes, the connection type (local or not), the plan chosen by the consumer and missed calls, among other information, the FCC does not publish the deficiencies identified. Typically, the regulator opens proceedings against the company and creates a fine depending on the case.
"In August, we made a recommendation to the agency to release the data, but it claimed that the data are confidential, which is not true, because there is information that reveals the intimacy of lawful business and in this case, the consumer's right and the relationship of the regulator with the prevailing society, "argues Araújo.
According to the prosecutor, being aware of this information the consumer may be more sensitive to the charges on your account and join the Court noted some irregularities.
On the Duties of the FCC and other regulatory agencies, the prosecutor stressed that "the mode of regulation is effective and continuous presence of the public service provider for person of private law, for its purposes the protection of the consumer, directly and indirectly" .
The FCC did not respond by press time to requests for information made explanations to the press office.
Source: Jornal da Tarde
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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