Clipping of news on Brazilian Culture, Law and Citizenship
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Alexandre Costa Nascimento
Number portability completed 1 year and some improvement, but users still get incomplete or wrong information companies
The week completed 1 year, the number portability system, which allows consumers to switch mobile operator without changing number, reached a record 2.8 million claims across the country. Of these, 1.8 million (65%) is caused by requests of mobile users and 964 thousand (35%) of phones, with just over 70% of migration effect.
In a statement on the anniversary, the president of the National Telecommunications Agency (Anatel), Ronaldo Sardenberg, called the implementation of portability as "historic breakthrough in terms of the consumer" and "real watershed in relations between users and providers .
A more detailed analysis of the results, however, shows that adherence to the system is still small, representing only 1.3% of total lines installed in Brazil. In the evaluation of the Brazilian Consumer Defense (Idec), a few factors help explain the relatively low volume of ported numbers, the main one being the lack of information.
In a survey in Sao Paulo with the care services of the six major carriers and mobile telephones, Idec found that all of them at least have provided incorrect information about the processes of portability. There is no showing that the mistakes are in bad faith, but they can make the hope of the consumer to switch operator in the search for better quality becomes a torment. This was the case of lawyer Acássio Frare, who in January called for the migration of its residential line operator GVT for Hi (ex-Brazil Telecom).
Upon installation, the technician Hi / Brazil Telecom informed the client of the need for another line "emergency" during the five days allotted for the completion of the process. "We still warn, saying it would cause a problem undesirable. Sure enough, caused! "Says Frare.
Number portability has not been completed within the period specified by the FCC and the "emergency phone" started to generate charges, even without ever having been used. "As ever require an additional phone line, I called asking for the cancellation and tried to return the bills, without success," says the consumer. Accounts won and were sent to the Professionals, with a total debt of R $ 142 contested by the User.
Through note, Hi / Brazil Telecom reports that came in contact with his wife to inform the client that the accounts given were canceled by the company. The company also says that the phone line mentioned was canceled, as requested by Frare.
Care
The FCC states that no operator may make the portability service for the purchase or membership of an additional line. At the same time, there is nothing that prevents companies from offering their products, since it recorded in the contract and is accepted by the consumer. And that requires attention and care and in case of doubt, the User must refuse the installation of the line - once the surgery is usually performed acceptance of the new contract.
If the operator insists on installing a new line to effect the portability, or restrict service to hiring any other service, the User must submit a complaint to the FCC www.anatel.gov.br site or by calling 133.
Source: Gazeta do Povo
This article was translated by an automatic translation system, and was therefore not reviewed by people.