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Plan and tailor mobile

This article was translated by an automatic translation system, and was therefore not reviewed by people.

  Eleni Trindade  


Environmental measures have to be accurate, and it is vital that the client accompany the delivery and assembly

Check item by item and follow step by step assembly. These are the two rules are essential when purchasing furniture to order. The search for the best products, the consumer must take a lot of care so that the project runs as expected.

"Typically, this is a service that has a certain frequency of delays in delivery and assembly, so it is necessary that information about the deadlines are very clear in the contract," said Marcos Diegues, legal advisor of the Brazilian Consumer Defense (Idec ). "It is interesting to negotiate most of the payment until after the delivery of furniture, so the consumer is to require compliance with the term," he advises. "The store should put clearly in the application the material is used in the manufacture of furniture, payment terms, the value of freight and assembly, if the company covers the service."

Another caution is necessary to inform the merchant of the place measures that will receive the products and, where possible, ask the company to confirm the measures in place.

According to Procon de São Paulo, upon receiving the product, you must ensure that the furniture is in accordance with the request regarding the model, color and pattern, as chosen in store. All details such as drawers, hinges, corners, pallets, finishing of the piece and there are no holes that may indicate the presence of termites.

Rights

In case of problems, we recommend the agency, the consumer must reject the application and note the reason the invoice, requesting delivery of the correct product.

The retailer or manufacturer has 30 days to resolve problems if the consumer note defects in the product. After this period without an agreement, the consumer has certain rights as provided by the Code of Consumer Protection (CDC): exchange the item with another of the same type, returning the amount paid adjusted for inflation or a proportional discount the amount paid the furniture.

SOME PRECAUTIONS

Requires complete information on the invoice of the product: address, phone and CNPJ the merchant, as well as detailed information on the application

Look closely at the product to receive it. Check for defects or differences with what was requested. In case of problems, refuses to grant



Source: Jornal da Tarde

 

This article was translated by an automatic translation system, and was therefore not reviewed by people.

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