Fixed: consumer complaints are already known by Anatel
This article was translated by an automatic translation system, and was therefore not reviewed by people.
SAO PAULO - Much of what is heard in public hearings on fixed telephony, carried out by Anatel (National Telecommunications Agency), did not sound like news to the Agency, at least with court orders to complaints and demands of service users.
Services inappropriate to provide poor service, especially in rural areas, and limited competition led the ranking of consumer dissatisfaction. "All these issues are aware of the agency and are already being worked on, but it is important to hear the population to enrich the technical thinking," said Superintendent of Public Services Anatel, Fernando Antonio Padua, according to the Agency Brazil.
Padua was in Rio de Janeiro in the first day of discussions, which end on Wednesday (27). Manaus, Salvador, São Paulo, Brasília and Florianópolis already held discussions, which began in April. The aim of public consultations is to discuss with consumers and companies in the industry for ways to improve the quality of services and implement changes through PGMQ (General Plan for Quality) and PGMU (General Plan for Universal).
Listening to consumers
During the discussions of last Tuesday (26), in Rio, Padua said that Anatel is investing in a "breakthrough" to improve fixed telephony services in the country, lead by customer satisfaction.
To identify the points of dissatisfaction, the Agency intends to carry out qualitative and quantitative research by 2011. "We hope that this will increase competition between companies, since the data will create a comparison between them," said Padua. "Until then, we had a concern more with the technical quality, but noted the need to incorporate quality.
The representative of the Council of Users of Wireline Cemig, Lea Maria Burnier, also sees an advance the interest of the agency in identifying the weak spots in the industry. She carefully the results of research will be of great value to consumers. "This thermometer that the FCC wants to create to support the consumer, noting its satisfaction, can help a lot."
Hearing discusses the universal
One of the issues being discussed throughout the hearings is the PGMU (General Plan for Universal). The idea is to universalize the right of access to fixed telephony to any interested in the service, regardless of its location and economic condition.
The proposal, according to the Agency intends to meet the low income population and, thus, ensuring access to strategic locations, promoting the economic and social development. The issues on review of concession contracts are also topics of discussion.
Source: InfoMoney
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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