Care to Hire Vacation Packages
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The tour packages are certainly a great option for those who want to travel without concerns. The passenger can choose between various schedules, tours and excursions. But regardless of the choice, the trip can become a great frustration if not taken care of it.
According to Strauss Luiz de Campos, president of the Brazilian Association of Travel Agents in Rio de Janeiro (ABAV / RJ), the major complaints regarding the contract for package tours are on the breach of contract package, in which case, changes hotel and flight time without notice by the airline leading the complaints.
The first things you have to think before taking any action should be the desired destination and the budget available, as Luis advises Strauss. Another indication of the President of ABAV / RJ is receiving services in advance and do not leave it to reach the city destination.
If you choose a travel agency, he also warned about some preventive measures to get referrals from friends and check the company's affiliation to the Ministry of Tourism and some entity class to ensure the suitability of the agency and to verify the existence of your address and telephone. Another tip to avoid becoming a victim of fraud is wary of deals priced below normal too.
According to data published on the portals of PROCON / SP and RS, the consumer should research the prices and options included in the value of the service, verify that the costs are and are not part of the package. Remember that values must be displayed in local currency. Another recommendation is to keep any advertising material, they can be allies if it was published is not met.
The signing of the contract, the text should contain all the services and there can be no blank spaces. You should also check for insurance and, if so, it must be specified in terms of commitment. The insurance may be hired by an agency or a broker. And, after all agreed, as a precaution, it is good that the consumer store via a signed document.
In case of cancellation of the trip, if the initiative by the agency, she must repay the amount paid, financial losses and possible damage. However, if the consumer wants to cancel the service, it must do so in writing, but must be alert to what has the contract and the total value of the package, since the fine may reach 20% of this value.
There may also be higher percentages corresponding to pocket costs such as agency fees and, in this case, there is a predetermined percentage. It is important to bear in mind that the closer the trip for the cancellation, the greater the amount to be paid.
Any complaints can be made within 30 days after the end of the trip.
In case of fraud, Luiz Strauss advises that if the company is affiliated with an entity class to denounce the incident should be made with this entity, which may refer to the service provider to its Board of Ethics. Straus also recommends other ways: "Today there are mechanisms such as PROCON, running quickly in case the complaint is well founded. Another tip is to resort to legal advice," said the president.
Proper precautions. Enjoy your trip, no headaches!
Sources:
TRAVEL AGENCIES - HEALTH IN TIME TO MAKE A PACKAGE TOUR
http://www.procon.rs.gov.br/procon_nova/AGENCIAS% 20DE% 20VIAGENS.pdf
Primer Vacation Package - PROCON / SP
http://www.procon.sp.gov.br/texto.asp?id=963
Entrevista Luiz A. Strauss Campos - President ABAV / RJ - by email
Assoc. Bras. Travel Agency in Rio de Janeiro - ABAV / RJ
R. Senador Dantas, 76 mezzanine
Centro - Rio de Janeiro - RJ
Tel: (21) 3231-7799 (Contact: Juliana - Press)
Source: Consumer Portal
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.
