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Transportation

What are the problems that can happen in hours of air travel?

Source: Consumer Portal 19/5/2009

This article was translated by an automatic translation system, and was therefore not reviewed by people.



 


Any problems can happen at the time of shipment such as overbooking, when the number of passengers is greater than the capacity of the aircraft. According to current legislation, the airline is required to accommodate the User on another flight, the company itself or another, within four hours starting from the time of your flight schedule.
 
Even in the case of overbooking, the airline will offer compensation to users present themselves as volunteers to accept another travel option. Flávia Pascual warns that "if the User chooses to be passed over the flight, he can negotiate with the company the compensation you want and can not accept them (in which case he may request endorsement, reimbursement or even trigger the Judiciary in order to possible compensation ). "

If the User agrees to be on another flight the same day or next day, the company in order to minimize their discomfort, have to take charge of providing facilities such as meals, phone calls and transportation and accommodations if necessary.

Delay or cancellation of flight

According to specific legislation, if the flight is canceled or delayed more than four hours, the passenger has three rights:
Stowage - be accommodated on another flight the same company or another airline, by endorsement of the ticket;
Reimbursement - partial or full repayment of the amount paid by the passage, when the company does not provide these services. The maximum period for repayment is 30 days from the request of the passenger. Only in case of payment made by credit card may take longer.
Assistance - according to the legislation, includes meal, communication (email, phone) accommodation and transport.

 
Storage
On domestic flights, the weight limit of baggage in the aircraft above 31 seats, is 30 kg for those traveling first class and 23kg for other classes.
Internationally, the Brazilian regulation does not apply. Thus, the ideal is to check with the airline restrictions on the amount and volume of luggage,
from the origin to the final destination, including connections, it is not always the weights and measures, countries are identical.

It is important to remember that valuables should be carried in hand luggage, because the company is exempt from liability for loss or damage to such objects.

In the event of lost luggage, ANAC recommends that the passenger search, still in the room landing, the airline and complete the registration Baggage Irregularity - RIB, for which you must submit proof of that baggage, which is the proof of the Contract of Carriage. The company has 30 days to resolve the problem of the loss. After this period, the company shall indemnify the User.

When the luggage is found, the company must return it to the passenger in their place of origin, at the address provided by User.

If your baggage is damaged, the manager of ANAC announced that the deadline is seven days for the protest and cites the General Office of Audit Air Services. "Protest for damage can be done within seven days from the day of receipt of the luggage. The record should be made, or after exception thrown in the transport document, or in any written communication sent to the carrier. If the passenger does not has registered the protest as pointed out by law, there is no administratively punish the airline in question. If the passenger has made the protest within the company denied the right to compensation for damage, the passenger may use the courts. "
 
Primer-Storage National Agency of Civil Aviation - ANAC
Policy Booklet and back flight - National Agency of Civil Aviation - ANAC
Passenger's Guide booklet - National Agency of Civil Aviation - ANAC
Interview with:
Flavia Elena Pena Pascual
Technical Manager of Relationship with Users
Executive Air Services and Relationship with Users National Agency of Civil Aviation - ANAC





This article was translated by an automatic translation system, and was therefore not reviewed by people.

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