Specialized is different from authorized
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Eleni Trindade,
Consumers need to learn about the characteristics of the workshop where he makes your product
When your product has some type of defect, where it is best to take it for repair? In the authorized service provider or the specialist?
Experts in consumer protection, while the product is under warranty, the consumer should leave it only in authorized because it is directly linked to the manufacturer. "In addition to having access to original parts, the authorized repair the product under warranty at no cost to the consumer and, in case of problems, the client can complain directly to the producer of the product," says Silmara Buzo, technical consumer of Procon Sao Paulo.
The professionals who are trained in the authorized manufacturers and, should a problem arise, the consumer can drive the manufacturer via Procon or Special Civil Court.
That does not mean that the specialist can not do a good service. In many cases, the value of repair is lower than compared to establishments accredited by the manufacturers.
"Since consumers follow recommendations from friends and relatives who have used this service and take some care, there is no problem," said lawyer Polyanna Carlos Silva, the Brazilian Association of Consumer Protection (Pro Test).
The initial recommendation is to check if the company claims is the Register of Complaints Substantiated Procon's because, as it is not linked to the brand, the consumer can only complain about their own workshop in case of problems with the product or service performed.
The next step is to require written information about the service: parts to be used, the value of labor and other promises of the attendant.
"The withdrawal of the product, it is necessary to invoice. In addition to bringing information about what was done, it is important to require a service guarantee, which is three months, "explains Silmara.
If the settlement offer a guarantee of three months for the service, consumers should ask that this information is also added to the invoice so you can take more time warranty.
That is, you can add to the workshop to guarantee legal security, since the Code of Consumer Affairs already provides three months for the service, regardless of the care given.
Polyanna adds that, not to lose the warranty, the consumer must take the product authorized in the mark. "The manufacturer is responsible for the product when the consumer leaves him in a licensed establishment."
Source: Jornal da Tarde
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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