Clipping of news on Brazilian Culture, Law and Citizenship
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Brasília - Consumers who suffer from the failure of contracted services on their phone operators or Internet may terminate the contract without charge, despite the lock-in period is still in force. Is what determines the technical note published yesterday (1) Department of Protection and Consumer Protection (DPDC) of the Ministry of Justice.
According to the director of DPDC, Ricardo Morishita, the contract between the consumer and the operator or provider only applies to regulate the relationship and not to imprison. The claim that the consumer did not receive the appropriate service serves as a reason for discontinuation of the signed contract. It is for the company to prove otherwise
"When the service failed to follow the contract, the consumer can break the bond without the payment of a fine, even with the loyalty still in effect. Few people know that. The conditions of quality pre-set should be followed for the consumer to honor the agreement until the end, "Morishita said.
A practical example cited by Morishita is the consumers who hire wireless Internet services (wireless Internet) and 3G, where the navigation speed does not follow the established in the agreement is signed. "In this case, the consumer is totally free to request to discontinue service, even if still Loyal" he said.
Source: Agência Brazil
This article was translated by an automatic translation system, and was therefore not reviewed by people.