Risk becomes mandatory recall
This article was translated by an automatic translation system, and was therefore not reviewed by people.
A defect can generate a risk of fire in more than 250 thousand vehicles of Volkswagen brought back the news the term "recall". The procedure provided for in the Code of Consumer Protection is an obligation of every manufacturer that puts a product on the market with some type of defect that endangers life, health, integrity and safety of consumers. The law requires that, when detected the defect or the capability to cause damage to the User, the supplier immediately provide all necessary information about the problem, calling on consumers to take the product for technical assistance to any replacement or repair, avoiding accidents.
The recall should be free and must reach the universe of consumers exposed to the risks arising from defects in the product. Consumers, in turn, are required to answer this call and shall require and save the proof of service performed. But even when remedied the defect, the manufacturer continues to have responsibility for any problems arising from the original defect.
For the mass consumer, although well established, the procedure still needs to improve in Brazil, especially in the language used by manufacturers, which is not always able to "sensitize" the User about the risks he runs if it meets the call. "Many times the defect is announced with a technical language, which somewhat minimizes the seriousness and risks of using the product. We need a clear and accessible language, "argues the institutional coordinator of the Brazilian Consumer Protection (Pro Test) Maria Inês Dolci.
Advertising
Another criticism is the way in which some companies are warning of the recall. The law states that the call should be made in advertising campaign aimed at this purpose in the mainstream media. "The problem is that many manufacturers believe that the impact of news about the defect, which occurs spontaneously in the media caters to the CDC," notes the legal advisor of the Brazilian Consumer Defense (Idec), Marcos Diegues.
He also emphasizes that we must be alert as there are cases in which manufacturers make a blind eye to the occurrence of a defect when the consequences are not perceived by consumers. "It is necessary that the consumer is aware of its role. Any problem that may cause risks to their safety is likely to recall and must be reported to the public. Therefore, complaints may serve as a basis for initiating a call, "he explains.
History
The Department of Protection and Consumer Protection (DPDC), to the Ministry of Justice, announced on its website (www.mj.gov.br / DPDC) a database to record all the procedures of recall announced in Brazil since 2000. Clicking on the "Recall - Calling" in the right corner of the screen, the User can check whether a product is being or has been subject to recall. The system, however, has no official character, since the data presented here are based news and information on recalls released by the manufacturers.
Maria Ines, from Pro Test, says that Brazil lacks an integrated system that allows the mapping of consumer accidents caused by defects. "It is important that this begins to be done so as to see the consequences of problems. The system allows monitoring DPDC, but it is important that something be done to preserve life and safety of consumers, "he says.
Vehicles - Denatran provides legal
A new interpretation of the relationship between the traffic laws and the Code of Consumer Protection issued the National Traffic Department (Denatran) control and surveillance of the safety standard of vehicles in Brazil. The court will issue an opinion on a particular case - whether or not a defect in the rear wheel axle of vehicles from the Fiat Stilo. If the National Department determines that the defect exists, the Department of Protection and Consumer Protection and the other members of the National Consumer Protection (SNDC) require the immediate recall performance of the model. As a precedent for other cases are evaluated. For Mark Diegues, legal advisor Idec, this tool can help increase the safety of cars in the country. "It's a breakthrough. Now there is one more body with ideal conditions to preserve the rights of consumers, "he says. (ACN)
Source: Gazeta do Povo
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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