ANAC is a public hearing to discuss procedures for the passenger service
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Brasilia - The National Civil Aviation Agency (ANAC) held today (7), in Brasilia, the public hearing to discuss his proposal to tighten up to the airlines rules of service to users.
During the hearing, the parties have the opportunity to provide input to development of new standards for the airline industry, applicable in cases of delays, cancellations and breach (preventing the shipment).
According to the advice of the agency, the breach can occur in two situations: when there is need for the company to replace an aircraft (for unscheduled maintenance, for example) by one with fewer seats or in the case of ticket sales up capacity of the aircraft (overbooking)
In addition to proposing to reduce the time that companies have to inform customers about the alternatives of compensation when their flights are delayed more than four hours, ANAC argues that the User receives the necessary assistance from the first hour late.
For the current rules, companies have to rearrange the passengers on the flight itself or another company for the same destination from the fourth hour late for a flight. In addition, companies should always offer customers the option to receive the full amount they have paid for their tickets.
Under the new proposal from the ANAC, airlines must provide the exchange of flight or reimburse the User as soon as they confirm that the trip will be delayed more than four hours. Moreover, in case of cancellations of scheduled flights, the companies would have to inform passengers 72 hours in advance. Currently, according to the agency itself, the legislation is silent as to the duty of companies to give advance notice of the cancellation.
The service is already provided from the first hour late, ANAC proposes that the new regulations detail the type of assistance that companies have to go to bring users in cases of delay, cancellation, interruption of the flight or prevented the shipment on time that is not caused by the customer. In a statement on its Web site, the agency says that the service would be aimed for communication access (phone or internet access), food, accommodation in a suitable transport.
The hearing will take place between 10h and 13h in the auditorium of the Sixth Regional Management (GER 6), located in Sector Hangars, Lot 4, Juscelino Kubitschek Airport, Brasilia. However, the deadline for participants to speak up verbally ended yesterday (6) at noon.
Source: Agência Brazil
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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