Damage caused by the grid will have new rules
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Now, outstanding client debts can be compensated.
Period between the request made by the client and the reimbursement will be 45 days.
The National Electric Energy Agency (Aneel) is to vote next week a resolution with tougher rules to force energy suppliers to compensate customers who were burned by equipment problems in the grid. The compensation is already required of companies, but a survey of the agency shows that customers have had difficulty in recovering their rights.
One of the changes is a reduction of 90 to 45 days in the period between the request made by the client and the reimbursement by the distributor. The amount of compensation shall be monetary. In the case of refrigerators and televisions, for example, the consumer pays the repair and the value is fixed.
For the current rule, when it is proved that burned for an equipment problem on the grid, the distributor must refund the customer's money or replace the unit for another equal or similar. The client must first seek the licensee and, if negative the distributor, can appeal to Aneel or state regulatory agencies.
Under the new rule, the compensation can also be used to offset outstanding debts, when there is default by the client with the power company. Compensation, however, does not generate credit for the payment of future bills.
Resistance
The Director General of ANEEL, Nelson Hubner said the agency's ombudsman and the inspection teams found that, in general, there is "a very great resistance" of utilities to accept consumer claims for compensation for damage to equipment.
This behavior, according to Hubner, has generated a tremendous amount of resources to the board of Aneel. "We want to clarify this relationship with the company. Requiring the licensee to make a more complete analysis, provide more consistent consumers. Finally, improve that relationship," he said.
To develop the new rules, the Office of Regulatory Services Distribution (SRD) made in 2007, a study of 568 requests for compensation for electrical damage and were denied by distributors. Many argue that there was no problem found in the power grid on the day that the unit was burned.
Complaint
The advisor to the SRD Carlos Mattar suggests that the customer calls immediately to the utility when power outage occurs, which cause burning equipment, and record the event, including asking a number of protocol record of the complaint. This protocol serves as security for the consumer when he enters the distributor through the process of compensation.
The rules for compensation have been around since 2004, but Aneel proposed an update of these criteria. The draft resolution was in the public consultation last year and now will definitely vote by the board of the regulator. The new rules should come into force once approved and published in the Official Gazette
Source: G1
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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