Companies are passing wrong information to consumers
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Idec did test with six operators of fixed and mobile telephony.
In all, the body of consumer protection problems encountered.
What questions should the consumer is actually going wrong information. This is the result of a test conducted in São Paulo with the customer service departments of the major carriers of fixed and mobile telephony.
For example, until today, throughout the country, 805,097 people already had the application for exchange operator to maintain the number. But the number of complaints prompted the Office of Consumer Protection (Idec) to connect to six companies for fixed and mobile telephony to provide the information passed to customers.
In one, the attendant said an operator was not the portability. But the exchange is made in all states since March 2. In another, the attendant said it was possible to transfer the phone to another state and keep the number, which can not be done.
Were also given wrong information about the maximum that the consumer can be no signal for the exchange of business. In a company, said the alleged customer that the line would be released in a period between five and ten days-when, in fact, the phone may be no signal for a maximum of two hours.
Of the six operators who received calls of Idec, all have at least one incorrect information. In addition to confuse and lead you to wrong decisions, lack of accurate information undermines the goal of portability: to stimulate improvement in services and falling prices.
The lawyer Estela Guerrino of Idec, remember that the company is that wrong information is subject to fine and that the consumer should denounce them. "Only with consumers complaining, companies may change the conduct and manner of service with the consumer," he says.
Source: G1
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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