Code of Consumer Protection in the area of health
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Patients treated by doctors and hospitals are also consumers and, therefore, the Code of Consumer Protection can be applied when there are problems in care and even in cases of malpractice.
When these situations occur, the victims and their families must meet the necessary documents, keep all receipts related to and look for the Regional Council of Medicine (CRM) or a body of consumer protection.
The first CRM corregedora of the Paraná, Raquel Burkiewicz Rotta, the fact that the patient should write a complaint with all data and details about the care and hospitalization, including date, time and place.
The narrative should provide the sequence of events and names of people who were at the time. The report must be sent to the council, personally or by mail, with identification (name, phone contact, social security number and Registration of Individual - CPF). "No anonymous or not recemos complaints by e-mail," warns.
Burkiewicz remember that along with the report, the patient or family must attach everything that has to documents. In cases where there was internment, the CRM itself can achieve the patient's medical record, which is all history since it began to be seen in the hospital. The same procedure is applied both for doctors and for hospital establishments.
According to her, the complaint CRM forwards and opens inquiry at any time. It meets the documentation and all sides are heard. "The board makes a report and presented to a Board, which examines whether the case has followed, with the opening of a process, or is terminated. If the process is open, everything starts again, including listening to all parties, "he says.
Burkiewicz account that the person who gave the complaint is dissatisfied with the outcome of the investigation, may appeal the decision in the Federal Council of Medicine, where the case will be judged by professionals from outside the state.
If those responsible are convicted, the punishments ranging from warning confidential (at the domestic level in the class) to appeal the record business. The headquarters of the Regional Council of Medicine of Parana, Rua is Victório Viezzer, 84, Vista Alegre neighborhood, in Curitiba. The phone is (41) 3240-4000. The service is Monday to Friday, between 8am and 18h
Source: Paraná Online
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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