Broadband grows and problems abound
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The growth of broadband in the country came together to increase the number of complaints about the service Procon. By offering plans with higher speeds, users now complain that they can not reach the maximum speed sold by the operators. The complaint is added to the instability in the service, evidenced during the last week, when customers of Speedy, broadband service of Telefonica, had trouble connecting to the Internet in the State of São Paulo. The company credited the instability to attack by hackers, who have crowded the DNS (Domain Name Server) used to browsing the Internet. According to the company, from Monday to Wednesday were recorded five breaks of 10 minutes which lasted for nearly four hours.
ADVERTISING
The instability and slowness of access are not restricted to one operator. According to Carlos Coscarelli, chief advisor of the Foundation Procon-SP, complaints about problems with broadband grew more than the average claims of the national defense, which was 8%. "Who just left of the dial-a think broadband miracle, until a problem like this (the Speedy). And then she realizes that the problems are more frequent slow than expected."
According to the National Telecommunications Agency (Anatel), the number of customers of broadband service jumped from 124 thousand in 2000 to 11.4 million last year. According to telecom consultancy, 5.19% of the Brazilian population has access to broadband Internet. "The trend is that this number will continue rising in a strong pace," says Hubert Son, director of telecommunications. "The growth of users and technology is not accompanied by growth in the quality of services," says the lawyer of the Brazilian Institute of Consumer Defense (Idec), Estela Guerrino. She says the biggest question is about the connection speed offered by operators. "A person hires a plan for 3 or 10 megabits per second (Mbps), for example, and rarely can browse at that speed." The information is the newspaper O Estado de S. Paulo.
Source: Estadão
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Important:
The JurisWay site does not interfere in the work provided by doctrine, why only reflect the opinions, ideas and concepts of their authors.
