Anac or more stringent rules against delays in flights
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Alex Rodrigues, Brazil Agency
Brasilia - The National Agency of Civil Aviation (Anac) intends to tighten the rules airlines to assist users of aircraft in case of delays and cancellations of flights. The measure responds to a determination of the 6th Federal de São Paulo.
In addition to proposing the reduction of time that companies have, today, to inform customers about the alternatives for repair of a flight delay that more than four hours, the Anac argues that the user receives the necessary assistance as of the first hour of delay.
For the current regulations, from the fourth hour of a flight delay, the companies have to reacomodar passengers on a flight itself or another company for the same destination. Moreover, they should always offer customers the option to receive the full value of the ticket.
For the new proposal of Anac, airlines must provide the exchange of flight or reimburse you as soon as confirming that the flight will be delayed more than 4 hours. Moreover, in case of cancellations of scheduled flights, the airlines would have to inform passengers with 72 hours in advance. Currently, legislation is silent on the duty of companies to inform in advance the cancellation.
Regarding the assistance that is provided from the first hour of delay, the Anac proposing new rules that detail the type of assistance that companies will have to offer to users in case of delay, cancellation, interruption of flight or obstruction loading in the schedule that is not caused by the customer. In a note published on its website, the Anac says the service is dedicated to access to communications (telephone or Internet access), food, accommodation and transport suitable location.
The impediment to the board, says the note, may be caused by two reasons: the need for a change of aircraft (not scheduled for maintenance, for example) by one with smaller number of seats or in cases of sale of tickets above the capacity of the aircraft ( overbooking). In either two cases, the Anac suggests that passengers receive the same assistance in cases of delays of more than four hours.
The proposals are part of the technical study prepared from the assessment of the principles and standards of the current Brazilian Aeronautical Code and the Code of Consumer Protection and by the Anac to justify the "improvements" of a rule (Order No 676/CG- 5) to enter into discussion during a public hearing.
The interested can send contributions to the debate by email audienciapublica.assistencia @ anac.gov.br up on May 15. On May 7, will be held in Brasilia, from 10 am to 13 pm, a public hearing presential to discuss the proposals.
Source: Jornal do Brasil
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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