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Power companies will have less time to reimburse loss of consumer

This article was translated by an automatic translation system, and was therefore not reviewed by people.





The Aneel (National Electric Energy Agency) approved this Tuesday in the solution changes regulating the compensation of consumers by distributing electric power in case of appliances and equipment damaged by electrical problems in the network, such as disruption in energy supply. By far, companies have less time to compensate the consumer.
The consumer can make a complaint by telephone within 90 days after the issue, and the distributor has up to 10 days to do the inspection on the equipment - the term was 20 days. In the case of refrigerator, freezer and other appliances which wrap perishable food or medicines, the deadline for the inspection will be a business day.
In a maximum of 15 days, the distributor shall inform the consumer the result of the application. Previously, the deadline was 60 days. The deadline for reimbursement also fell, from 90 to 20 days. The distributor may make the payment of money or return the equipment.
The distributor is not only required to reimburse the consumer if he proves that the damage was not caused by problems in the electric grid, if the consumer repair the equipment before the deadline for inspection or prove that the problem was caused by incorrect use of equipment . If the power interruption was caused by an emergency or public disaster, the distributor will not have to make reparation.


Source: Folha On Line

This article was translated by an automatic translation system, and was therefore not reviewed by people.

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