Delay in care is one of the main complaints against health plans
This article was translated by an automatic translation system, and was therefore not reviewed by people.
By: Gladys Magalhães Ferraz
SÃO PAULO - According to survey conducted by Ibope at the request of the Secretary of State of Health of Brazil, the delay in receipt of care in hospitals is the main complaint of users of private health services in the state of São Paulo.
The item was the target of 20% of patients' complaints, and evaluation of these, often the result of disorganization in the screening or the long delay in the delivery of examinations.
In addition, patients still complained about the slowness of physicians (14%), other staff (11%) and nurses (10%).
More complaints
According to the survey, 12% of respondents calling the attitude of doctors during consultations and 7% indicated a lack of preparation of staff, including doctors, nurses and receptionists, in answer to users.
Overall, the study, conducted during the month of January, recorded dissatisfaction, 19% of users who use private health services in São Paulo state, where the average grade assigned to the care received in the plans was 8.5 , 6 percentage points more than the note received by the public health service in the state.
Source: Infomoney
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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