Understand how the work of consumer protection bodies
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The product purchased does not work. The service contract is not provided. The agreement made is not fulfilled. What then? Search the bodies for consumer protection and justice may be the best alternative. But each has its peculiarity. To avoid more headache yet, you need to know to whom appeal.
The vigilant Alexandre Rodrigues Barreto and owner-of-home Elisāngela Sueli Braz entered into a consortium to purchase the house in Point Enterprises, believing in the promise of rapid and contemplation plots with minimal adjustments. This has not happened. A year later, in November last, the increased provision of $ 282 to $ 380. "We believe an absurdity, calling for the cancellation, but they said the amount paid would be refunded only in the closing of the group," says Rodrigues.
Learn more about each of the bodies
Without achieving any trading in the company, the couple was the unit of Procon Assembly at the Integrated Urban Services (Hey), the Center of Belo Horizonte. The attendants reported that the ideal would be seeking the Special Civil Court of Consumer Relations, a few blocks away. "We passed the hearing screening and marked a month later," says Elizāngela, already in the waiting hall for the meeting with representatives of the company. The couple was summoned to the hearing room, and left satisfied. "I thought the discussion would be dragging, but we resolved everything. They will return in five days what I pay with a discount of 20% administration fee. Gave U.S. $ 3.1 thousand, more than I expected, "says Rodrigues.
Check out the step-by-step to ensure their rights
The Procon, as an administrative body, could not punish the company and require the payment to the couple, if found illegal or improper adjustment. The Special Court of Civil Relations of Consumption, however, has that power. "Consumers, if you will, may come straight here. They go through a screening process in which the whole is clear, "says the coordinator Maria Aparecida de Carvalho Seabra. According to her, last year were registered 34,663 shares, the result of more than 48 thousand audiences. It is more than the sum of the assessments by Procons of mining capital.
Maria Aparecida explains that the process is simple. Just bring personal documents - identity, Passport and proof of address - and all the material as possible on the complaint, as accounts, statements and contracts. With all this in hand, if the claim is well founded, it marked a conciliatory hearing between 20 and 40 days. When there is no agreement or need to testimony of witnesses, there will be a hearing on education. The judge is the trial and gave the sentence. "Consumers can take home in other municipalities, but must be present at the time and date marked," weighs. The process adopted by Procons, conciliatory hearing until it is practically the same.
Surveillance
The Procon is connected to the State Prosecutor of the State of Minas Gerais. Mission is to monitor and enforce administrative sanctions against providers with abusive relationships in the consumption of collective nature. "Only administrative proceedings to determine infrativas practices against the relations of consumption covering a community of people. Each Procon Hall, however, has the task of processing the claims of individual consumers, "says the promoter of Justice Consumer Protection, Tofani Marcos Baer Bahia.
Procon The Assembly was created by the Legislative Assembly of Minas Gerais (ALMG) and serve on the legislative, has no power of punishment. "Our main goal is to guide the consumer - in person, by phone or email. Also promoted conciliatory hearing and minutes of the meeting is valid before the courts, "says the coordinator of the body, Marcelo Barbosa. He adds the pro-active. "I managed to prevent the sale of the brand Gradient, because failure to make and the company not having technical assistance," exemplifies.
Source: State of Minas
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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