Efficient public service is guaranteed by law
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Service adequate, efficient and continuous service offered by the public is guaranteed by law. Is in Article 22 of the Code of Consumer Protection: "The public, for themselves or their companies, utilities, permission or other forms of enterprise, are required to provide adequate, efficient, safe, and about the essential, continuous .
But what you see in public in Curitiba, and the National Social Security Institute (INSS), Department of Transit of Paraná (Detran-PR) and the Federal Revenue, is well short of what is written on paper. Are rows of large claims, care and excessive delay in the mismatch of information between the servers.
Last week, the gardens Vatrin Maria Lopes came close to 9 am in the agency's Rua XV de Novembro the INSS, but ended up. "Not able to stay in a queue of those," the bubble gardening, you need to enter disease-application for aid.
Already unemployed Gonçalves Loida is evidence of lack of information among the attendants. "I got the wrong password and when I arrived in attendance, I had to get another password. Reclami enough, then sped up," says she, who spent two and a half hours in the queue.
Depending on the case, the answer may be more agile, as for the mechanical industry Luiz Pagani. "It took 15 to 20 minutes, even without having booked. It was the second time I came to the INSS and had no problems," he says. Release of payment is a service that tends to be faster, while retirement is among the most lengthy.
Before going to the agency, the orientation of the INSS is schedule the service through the Internet (www.previdencia.gov.br). The taxpayer might have to wait 30 to 50 days to be served, depending on the service. With the new method of application for retirement on 30 minutes, the demand for the service population has increased, according to head of customer service management of the INSS Curitiba, Fátima Fernandes. "There was a race of people for how long is assistance, which increased the waiting time for this service, which is now 50 to 55 days," he says. The verification time of contribution can also be done by Internet.
The number of places provided for scheduling until the end of the first half grew 62% as compared to the same period in 2008. According to Fernandes, the number of servers is the same, but as the time of service for retirement has fallen, it is possible to make two visits in the same time it was done just before one. Besides the Internet, the insured can call to phone 135 to ask questions and avoid a trip to the agency.
Schedule reduces the waiting time
Federal Revenue in the first months of the year are considered atypical because, although the number of taxpayers who demand services is the same, increase the servers on vacation. "You enter the queue out here just to get the password. Outside the staff that is already there waiting. I have no date for when I get out," claimed the operator of machinery Ademar de Oliveira, who had a negative certificate . With prior appointment, the time of waiting is minimal, according to the delegate of the Federal Revenue in Curitiba, Vergílio Concetta. Still, taxpayers are still few who make that choice. Therefore, the revenue is prioritizing the dissemination of information on the facilities of the Internet. "Let's spread mainly along the counters, since over 90% of services on the counter can be made by internet. We want to concentrate on the care units of person," he explains. According to the promoter Maximiliano Acting, the prosecutor of Consumer Protection, who want to reclaim the public can search for any body of consumer protection, is the Procon or the prosecutor. (LC and JC)
There attendants
Find several counters and a minimum number of attendants is another situation that makes people angry. That was the reality in recent days in the Department of Transit of Paraná (PR-Detran). The advisor's operating Detran-PR, Sonia Cabral, admits that the agency has the staff delayed. To circumvent the situation, called 120 new employees will be approved in open competition held in 2005. "In a month they should be working, all in service throughout the state." Meanwhile, motorists complain. "The service is terrible and not tell who is right," said the hairdresser Marlene elevations, which was to renew the qualification. "For us to pay taxes, it would be better served," said the doctor Juan Fernandes, also in search of renewal of the portfolio.
Source: Paraná Online
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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