Mobile and fixed were the top complaints in Procons in 2008
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The problems with fixed and mobile telephony are among the most demanded in the bodies of consumers in Brazil last year. Only lose to the demands of credit card and the information bulletin of the National System of Information of the Consumer Protection (Sindec), released today. Credit cards accounted for 11.1% (80.4 thousand) of the total 724 thousand complaints received by procons of 23 states and the Federal District - followed by mobile (10.8%) and flat (10.3%) .
For Sindec, the problems of consumers with mobile and fixed telephony are evaluated as more serious because the services are considered essential. The phones were included due to the fact that many low income households virtually replaced the phone for him, since it allows better control the consumption and eases the form of payment.
Third in the ranking of Sindec, the cell phones were responsible for 8.4% of complaints and information technology products, in ninth place, with 2% were complaints. The main reason the recovery is unjustified claims (25.3%), followed by problems with the contracts (10.2%). Questions about recovery, and undue value adjustments are the causes of 4.1% of complaints.
The numbers of Sindec not include data for São Paulo and Rio de Janeiro. (From the Editor)
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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