Credit card and telephone complaints lead in Procons in 2008
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The sectors of credit card and telephone were the highest recorded number of complaints in 2008, according to data released this Tuesday by Sindec (National Information System for Consumer Protection), which includes 23 states and the Distrito Federal.
The survey indicates that 11.1% of 724 thousand complaints were registered last year for customers of credit card operators. Second is mobile, with 10.8% of complaints and, thirdly, the setting, with 10.3%.
Complaints were also recorded on mobile devices (8.4%), banks (7.7%), financial (4.9%), distribution of electricity (2.7%), computer products (2% ) and store card (1.8%).
Of total demand, 34.9% are in the financial area, 27.5% of essential services, 26.2% of goods and 8.3% of private services.
Most complaints (25.3%) is related to undue charges. Then complaints are related to contracts (10.2%) and security (10%).
Source: Folha Online
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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