Clipping of news on Brazilian Culture, Law and Citizenship
06/05/2017
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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On Monday (5/6), Toyota announced the owners of the Corolla models, manufactured between 12/20/16 to 2/24/17, with chassis numbers below identified, to schedule with a dealership of the brand, As of 06/19/17, the replacement of the rear seat belt anchorage assembly, right side of the vehicle.
Identification of the chassis involved
alphanumeric code 9BRBDWHE last 8 digits d chassis H034333 - H0346204
alphanumeric code 9BRBDWHE last 8 digits d chassis H0097419 - H0104445
Alphanumeric code 9BRBD3HE last 8 digits d chassis H03040380 - H0346194
In the statement, the company informs a technical disagreement in the anchorage part of the rear seat belt, right side of the vehicle, which has an irregular stamping mark and may not meet Brazilian safety standards. As a result of this defect, there is a risk of rupture of said piece, with possible physical damages to the passenger who is wearing the belt and the other occupants.
For scheduling and more information, Toyota offers the phone 0800 703 0206 and the website www.toyota.com.br/recall
Procon-SP, an agency linked to the Secretariat of Justice and Defense of Citizenship of the Government of the State of São Paulo, guides consumers about their rights: The company should present any clarifications that may be necessary, as determined by the Consumer Protection Code , Including clear and accurate information on the risks to the consumer.
What does the law say
The Consumer Protection Code (CDC), in article 10, states that: "The supplier shall not place on the consumer market a product or service that knows or ought to know to present a high degree of harmfulness or danger to health or safety.
Paragraph 1. The supplier of products and services that, after their introduction into the consumer market, is aware of the dangerousness they present, shall notify the competent authorities and consumers immediately by means of advertisements. "
Another important issue, which must be observed by consumers, refers to the requirement of proof that the service was performed, a document that must be preserved and passed on in case of sale. If it has been marketed more than once, the current owner will have the same right to free repair.
According to Joint Ordinance no. 69 of December 15, 2010, the Secretariat of Economic Law and the Director of the National Traffic Department, the vehicle that is not repaired / inspected within 12 months after the start of the recall campaign will have the Information entered in the 'remarks' field of the next CRLV (Vehicle Registration and Licensing Certificate) issued by the transit authority.
Consumers who have already suffered an accident caused by this defect may request, through the Judiciary, for compensation for moral and property damages, if any.
The Procon-SP Foundation has maintained, since 2002, a database with information on all the recalls campaigns carried out in Brazil: http://sistemas.procon.sp.gov.br/recall/.
Procon Foundation
Communication Advisory
Source: Procon-SP
To access the Procon-SP website, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.