Clipping of news on Brazilian Culture, Law and Citizenship
06/05/2017
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Find out the timeframe for power outages
17 May 2017
Did you forget to pay the electricity bill? Understand the rules and deadlines for cutting power in case of non-payment. And even if you need help with unduly severed energy, file a complaint here and get support from our consumer law experts to solve the problem.
The Consumer Defense Code argues that public services, such as electricity supply, must be provided in an adequate, efficient and continuous manner. Check out some doubts about consumer rights in the event of late bill payment.
Did you know that you are paying more in the light bill because of improper tax collection? Claim your rights, demand the restitution of overpaid amounts and recover $ 750 on average. Simulate and find out how much you can get back:
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How many backlit light bills can cut the power?
There is no minimum amount of open accounts that allows for the cut. The electric company can make the cut with only a debit account, as long as it notifies the consumer 15 days in advance. If the company does not send the notice, the cut will be unduly paid and the company may be required to pay a consumer indemnification, even if the account has not been paid.
Is there a court notice? What is the deadline for power outage?
The company must notify the consumer at least 15 days in advance. This will be the deadline that the consumer will have to pay the bill and not run out of light.
How long does it take to cut off the light?
The company will have a minimum term of 15 days to make the cut, as of notice, and the maximum term of 90 days. If this period expires, you can no longer cut the light and the debt can only be charged in court or administratively.
Where to pay expired bills?
The payment of the invoice must be made in any bank branch or in a lottery house.
What is the procedure to request the reconnection of cut-off power due to non-payment?
The consumer must pay the open account as soon as possible and call the company informing the payment. The deadline for reconnection in urban areas is 24 hours and for the rural area of 48 hours.
For request made on weekdays from 8am to 6pm, the deadline starts on the same day.
For request made on business days after 6:00 pm, the deadline only starts at 8:00 am on the following day.
For request after 6pm on Friday, or on Saturday or Sunday, the deadline for reconnection will be from 8am on Monday.
For request on holidays, the deadline will be from 8:00 am on the next business day.
In the event that the electric power is not reconnected within the term, the consumer may file a lawsuit requesting compensation for moral damages.
Check out some PROTEST tips to avoid hassles:
Try to keep your bills like light, water and gas up to date, as you may run out of one of these essential services;
If the value of the consumption exceeds its financial possibilities, seek the concessionaire before the maturity and request the installment of the debt;
If the power outage occurs, check if the service has been previously reported by the concessionaire.
If the concessionaire does not meet the deadline, report to ANEEL and the PROTESTE Consumer Protection Service, or if you wish and file with the Special Civil Court for compliance with the obligation. In this way, the consumer can also demand the repair of material and moral damages as a result of the failure of the public service provider.
Source: Protest
To access the Protest website, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.