Clipping of news on Brazilian Culture, Law and Citizenship
1/16/2017
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Defects in the product and delivery forecast should be clearly reported
At the beginning of each year, it is common for the trade to make the traditional post-Christmas settlements to do away with stocks. The consumer who expects this time to buy products at a discount, however, should be aware of some points to not give bad.
Here are some tips on faulty products, packaging, exchanges and more:
Take the product out of the carton
At the time of purchase it is important to check the condition of the product, its operation and whether the contents match the data indicated on the packaging. The instruction manual must be in Portuguese.
Defect must be specified in note
In the case of items sold with minor defects (stained / decoupled clothing or furniture / appliances with crumpled parts, scratches, or showcase), require the store to describe in detail in the invoice, receipt or order the problems presented, already That there is no guarantee for them.
Product must be tested
Before completing the purchase, ask the seller to test the consumer electronics, including those that work on the heap.
Delivery is planned?
Many stores when promoting liquidations do not deliver the product in the consumer's home, causing him to have to carry it himself. This information must be given clearly and before the closing of the business.
Delivery Law with Marked Time: Understand where and how it works
Swap Cases
The law does not require suppliers to exchange products for reasons of color, size or taste. In these cases, the store will only have to change the merchandise if it has promised. Request this appointment in writing, on labels or nota fiscal, for example.
Product presents problem?
If the product has a problem that makes it unfit for consumption, the supplier has 30 days to resolve the issue. If you do not do so, the consumer has the right to demand the exchange of the merchandise for another equal or the return of the amount paid with monetary correction. It may also require the proportional reduction of the price.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.