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Total complaints will be a criterion for fines

09/09/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Speed of problem resolution will also be considered by the Ministry of Justice

Senacon Ordinance, which amends the formula for calculating fines by the ministry, came into force this week - Archive

The Ministry of Justice will consider, for the calculation of the amounts of fines applied against companies that fail to comply with the Consumer Protection Code, data such as the number of complaints and the problem resolution index with Procons.

An ordinance of the National Consumer Secretariat, which modifies the formula for calculating fines by the ministry, came into force this week. The new standard sets out a series of criteria to support the weighting of values against undertakings.

Now, in order to define the fine imposed on each case, the nature and gravity of the infringement must be considered; The extent and extent of damages caused to consumers by the company; The supplier's economic condition; And the proportionality between the infringement and the total of the fine.

Also among the criteria adopted are the number of complaints with Procons and the platform Consumidor.gov.br - developed by the Ministry of Justice -; If the complaints formulated in those same systems are resolved; And the existence or otherwise of proceedings against the company in the case of the infraction analyzed.

"These criteria imply, in practice, the establishment of a series of concrete, very tangible incentives to the adoption of better conduct by suppliers in their interaction with consumers. They represent a much more focused approach in stimulating the desired improvements in conduct than only in sanctioning infringing practices, "national Consumer Secretary Armando Rovai said in a statement released on Thursday.

* Trainee under the supervision of Eliane Oliveira

 

Source: The Globe

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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