Clipping of news on Brazilian Culture, Law and Citizenship
08/09/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Who ever bought a defective product? A more than ordinary situation - unfortunately - and that leads many customers to look for consumer protection agencies, since the solution does not always happen spontaneously.
What we need to know is that, in addition to quality defects, - those situations in which the product does not serve the purpose for which it is intended to present a problem that affects its functionality, making it impossible to use regularly - there are also so-called defects of information.
And they are more common than imagined and end up causing damage to the product, since the consumer does not have clear and correct information on its handling or conservation.
And to illustrate we can cite the example of a consumer who bought a new refrigerator, but there was not in the instruction manual adequate information on how to clean their external parts and which products should be used.
The buyer, in good faith, eventually used an abrasive product that came to damage the refrigerator door, which showed stains after cleaning. In that case, it is the consumer's right to complain. There was no such thing as clear information in the instruction manual and accompanying documents.
Analogous situation is one in which an electronic is connected in a network whose voltage is greater than the one supported and ends up burning. It is also necessary to check whether the product has been supplied with information on its use. If not, it is up to the supplier to repair it without any burden to the consumer.
Source: Tribuna PR
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This article was translated by an automatic translation system, and was therefore not reviewed by people.