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Are you going to buy furniture or decor items? Procon explains what your rights

08/12/2016

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

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Sector is among the 10 with the highest consumer complaint rate. Delay and even non-delivery is the most recurring complaint and grows at the end of the year, according to Procon-SP

The Brazilian consumer has a habit of waiting for the 13th salary to repackage the look of the house, and it is precisely in this period that the complaints against the furniture and decoration companies increase. According to Procon-SP, a body linked to the Justice Department of the State of São Paulo, the furniture sector is among the 10 most demanded and it is necessary that the consumer has some care, as companies tend not to respect consumer law.

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Procon-SP also pointed out that, among the recurring complaints are those related to defects in products, delay in delivery and non-delivery of the product paid by the consumer. To guide consumer direct, Procon-SP highlighted some measures that can be taken to try to minimize similar problems.

At the time of purchase

Procon-SP stated that before making the purchase the consumer must analyze the real need for that item. Another tip is to make sure that the object will match the rest of the combination if it fits in the location the consumer wants and if it has to be transported and delivered to the exact location. In apartments or houses it is common that it is difficult to pass with a large furniture, for example.

Guidance must be taken in strict accordance with the fact that the consumer has the right to withdraw from the purchase, when the product is defective, in two moments:

- purchase outside the shop, where the consumer does not have direct access to the product (by telephone, postal reimbursement, home delivery, internet or at fairs and salons). The cancellation can be made within seven calendar days from the act of receiving the product or signing the contract. The amounts paid must be returned properly corrected to the claimant. The cancellation must be done in writing, with a certified copy.

- failure to comply with the offer, that is, when the information presented on the packaging, manuals or advertising, invoice or order does not correspond to the goods purchased. Always keep all advertising material for the product with you.

Company Search

Procon-SP guides the consumer to research the store's reputation before purchasingStock

Checking the company's reputation also helps prevent headaches in the future. "The consumer may also analyze the behavior of the establishment by means of acquaintances who have already purchased products in that place. Nowadays, through social networks it is also possible to obtain some indications as to the conduct of some companies ", explains Procon-SP.

When paying for the product, the consumer must be clear about the conditions and values of the items purchased. Cash payments usually have a discount, but if he chooses to install, he must be careful not to get into debt. "The spot price must always be disclosed and if there is an option for installment payment, the same conditions must be disclosed in the same place: number and value of the installments, interest rate and other charges or charges, as well as the total amount to be paid With the funding. All information on the price should be indicated in the same way, with font and size of the same letters, "says the agency.

Demand invoice

Another point highlighted by Procon-SP is the need to demand the invoice of the product purchased. In this tax coupon must include the corporate name of the company, the address and the CNPJ. Product information such as, model, color, date of delivery and assembly and payment terms must also be included in the document. "Refuse when only the merchandise code is printed. Record in the invoice or request everything that is verbally treated, clearly and precisely. These guidelines are also valid for goods purchased at fairs and salons. "

The body instructs the consumer, even if they have purchased the product from the showcase or in stock-burning, ask the store to identify in the invoice the defects that the piece has. In this way, if it is delivered with something wrong the consumer has the right to complain with whom he sold the product. "And, attention to furniture sold as being" solid wood, "for many may be plywood or cladding lined with noble woods such as mahogany, imbuia, cherry and pine."

Delivery and warranty

The consumer must be informed by the store about the terms of delivery and assembly of the products, whether they are included in the value of the product or whether it will be necessary for the consumer to pay an additional amount for such services. "In the State of São Paulo there is legislation that obliges suppliers of goods and services located in the State to inform date and turn for the delivery of products or services. At the time of purchase or contracting, the supplier must deliver to the consumer, in writing, a document with the following information: identification of the establishment; Identification of the delivery address; Description of the product or service and date and shift ".

When receiving the merchandise check every detail of the product and if you find a defect or the product was not chosen, do not receive it. Write down the reason for the refusal of the receipt and contact the store to request that they resolve the pending. "If the furniture presents problems of quality or quantity, which makes it inappropriate or inadequate to consumption, or depreciates its value in the market, the supplier will have 30 days to solve the problem," explains Procon-SP.

If the 30-day period has passed and the parties have not agreed on the solution of the problem, it is the consumer's right to require the replacement of the product by another of the same species, the refund of the amount paid, monetarily restated, or the rebate The price initially paid.

If there is a contractual guarantee that is granted spontaneously by the supplier, it must be delivered together with the merchandise by means of a written document specifying its conditions. It is complementary to the legal guarantee, which is stipulated by the Code of Consumer Protection - 90 days for durable products, as is the case of furniture, ie the warranty period stipulated by the supplier is added to the term of the legal guarantee.

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Source: Economics - iG @ http://economia.ig.com.br/2016-12-08/direito-do-consumidor-ao-comprar-moveis.html

 

Source: IG

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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