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10/31/2016
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Unimed-Rio user may complain if not attended
Rio - The 830 thousand clients that have a contract with Unimed-Rio, which is going through a financial crisis, can complain if they have poor service. The consumer protection association Proteste advises the beneficiaries to keep the ticket current on time to guarantee the rights.
In the case of doctors and establishments being disqualified, clients need to be advised one month in advance. Unimed-Rio reported that service is guaranteed.
With the worsening situation, the operator is now under technical direction of the National Health Agency (ANS). The measure aims to guarantee medical assistance to clients and is part of a compromise agreement negotiated with the Public Prosecution Service.
Even in the face of the crisis, the user is guaranteed assistance. Otherwise, he can make contact with the Dial ANS (0800 701 9656) or www.ans.gov.br. There is the attendance of Protest: 0800-282-2205 (fixed) or (21) 3906-3800 (cellular) or www.proteste.org.br/reclame.
Source: The Day
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This article was translated by an automatic translation system, and was therefore not reviewed by people.