Insurance

Insurance for cars that uses used parts is still unknown

Source: The Globe 11/1/2016

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Market studies how to sell popular product so you do not have problems with customer

RIO - A cheaper car insurance, aimed at those who have vehicles with more than five years of use, focusing on the C and D classes. With Auto Popular Insurance, the segment expects to increase the vehicle fleet from 30% to 50% Insured in the country. Regulated in March, however, insurance has not gone out of print. This is because the market understands that there is a high risk of consumer problems, including disputes in court. It is that this modality introduces a novelty in the branch of insurance: the possibility of the use of parts used in the repair of the cars.

- At that time, the broker has a key role, as it is the person trained to inform, transparently, what comes with each product. You are given the right of choice. If the consumer wants the most complete product and therefore, more expensive, it stays with the traditional one. But you can opt for the popular - says Luiz Pomarole, vice president of the National Federation of General Insurance (FenSeg), stressing that the orientation is to always offer both modalities.

Clear rules on contract and time of sale

According to Pomarole, there are two major challenges ahead. The first is that, at the time of the offer, it is clear to the consumer what is being offered, both in terms of parts and the services to be covered. The second is to ensure that there is enough material on the market to serve everyone. Warned by insurers that the used parts could not be enough, the National Council of Private Insurance (CNSP), in conjunction with the Superintendency of Private Insurance (Susep), adjusted the standard last month, adding the possibility of using parts Replacement of the alternative market - generic calls, since they are not produced by the vehicle manufacturer. The document further states that only non-original spare parts may be used after the insured's authorization at the time of hiring.

Evaluate the service of intermediation of consumption problems of the Consumer Protection

- The regulatory body's intention is to ensure that there is supply of parts to meet demand, which today would not be possible only through the legal dismantling companies. Generic parts, provided they have the same technical specifications as the vehicle manufacturer, are an alternative - says Eduardo Dal Ri, vice president of Auto and Massifs of SulAmérica, adding that popular insurance aims to attract new customers who, until then , They did not make automobile insurance due to the cost.

A crucial point, in the evaluation of Proteste's technical coordinator - Consumers Association, Maria Inês Dolci, is that all used parts are homologated and authorized by Detrans, thus ensuring their origin, for security reasons.

- The consumer must be sure that a good part is being placed, which will not compromise performance, safety or modify the characteristics of the vehicle, factors that would be reasons for the customer to seek their rights in justice - says Maria Ines, highlighting That the Consumer Protection Code (CDC) prohibits the use of used parts without consent.

The coordinator of Proteste also stresses that the supervision should be extremely strict, both by Detrans, Susep and the secretariats of Environment and Transport, to prevent piracy and prevent the use of parts from theft of vehicles. The creation of a database to follow the origin and reuse of these products, to know whether they are authorized or not, evaluates, is of the utmost importance for the insured and the market as a whole.

- The modality is still a good opportunity for those who need insurance. But you have to be sure that you are dealing with reputable companies, who will take responsibility for the product they are offering - concludes.

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The minimum coverage for the new insurance should be for collision damage, but nothing prevents insurers from offering other options together, such as theft, which today, according to experts, is the consumer's biggest concern. The insured may also choose to use workshops of their own choice or those of the insurer's referral network, which will be specially prepared to serve this new niche.

Securities parts will have to be new

Although Auto Popular Insurance has been targeting cars made for more than five years, anyone can opt for the new product, provided they are advised that repairs will be made using used, new or acquired parts in the alternative market. The regulations make it clear that parts involving passenger safety, such as brakes, suspension, seat belts and airbags, for example, need to be new. It will be allowed to exchange components such as the bodywork, panel, glass, among others, used parts.

Preliminary market studies point out that the average discount of the popular insurance in relation to the traditional policy should be 5% to 15%. This analysis, however, will be up to each insurer, and will depend on the region, insured profile, year and model of the vehicle. For these factors, Dal Ri says that it is too early to estimate the real difference between traditional and popular insurance and calculate the market share that can be earned.

- It's a very new market, and everything will depend on the availability of parts. The company's product and actuarial areas are still analyzing the rules and doing the math to define what they are going to offer. There is a good expectation, although we do not know who will hire or when, says Pomarole of FenSeg, noting that of the total 87.3 million vehicles in the country, only 30% of the national fleet are insured. Fleet do not make insurance. It is a gigantic market to be explored.

At the 6th Insurance Consumer Protection Conference in September, the holder of the Supervisory Board of Conduct of Susep, Helena Mulim, called attention to the fact that the moment of sale is the most important to avoid judicial conflicts. For Helena, when the consumer buys a product and knows exactly what they are buying, what their rights, duties, and obligations are in relation to each type of policy, they greatly diminish subsequent questions.

The director of Susep added that it is important that the definitions of used, generic and original parts are in the general conditions of the contract. And remember that, although the general guidelines have been given by the superintendence, insurers must be careful when defining details of the product that, although complex, in their opinion has everything to succeed.

Types of insurance

AUTO POPULAR - It has just been regulated and is not yet included in the industry brochures that scatter offers in the market. The biggest difference is that it allows the use of original and used generic parts of the alternative market in the repair, except in the case of parts linked to the safety of the vehicle, such as brake, belt and airbag. It should cost up to 15% less than the traditional ones and targets the C and D classes and cars with more than five years of use.

COMPREHENSIVE COVERAGE - Includes collision, fire, robbery, burglary, falling on the vehicle of external object (such as tree), windstorm, hail, lightning and explosion.

OPTIONAL COVERAGE - The insured may include protection for the windows, car reserve, loss of profit (for those who use the vehicle for work).

THEFT, FIRE AND FIRE - Covers only lightning, fire, explosion and theft / theft hazards.

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AGAINST DAMAGES TO THIRD PARTIES - There is the Optional Civil Liability (RCF-V) and the Personal Passenger Accidents (APP).

FACULTURAL CIVIL LIABILITY - It has coverage for material and / or bodily damages, with reimbursement of amounts claimed by third parties. It reimburses up to the limit determined in the policy and provides for payment of attorney and legal costs.

PERSONAL ACCIDENTS OF PASSENGERS - Covers personal injuries to the passengers of the insured vehicle due to traffic accident, medical and hospital expenses.

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Source: The Globe

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