Clipping of news on Brazilian Culture, Law and Citizenship
11/1/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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If you are not satisfied with the service provided by the store, the customer has some rights
Who has never been eager to receive a virtual store purchase soon? But who never got bored because the delivery delayed? In the category of e-commerce in Complaint Here, the problem of the delay in delivery is one of the most common.
In the cell phone and smartphone sector, for example, 26,692 complaints were registered in the last year. In relation to household appliances, there were 14,091; The electronics, 12,420. In the area of women's fashion in virtual stores, there were 8,681 complaints of delay in delivery; Of furniture in general. 8,440. See all by clicking here.
In order to avoid any problem, before making a purchase, it is important to know that the products and services must be offered with correct, clear, precise and clear information about their characteristics, price, warranty, expiry date, manufacturer's data and possible risks Health and safety of the consumer.
With regard to price, the information must contain: spot price; Total term price with the number, frequency and value of the benefits; All additional costs of the transaction (delivery expenses, insurance etc.); Interest, any additions and charges.
Delivery
In addition to information on the price and characteristics of the product, the site must set a date and a turn for the performance of the services or for the delivery of the products, without this representing any additional expense to the consumer.
When acknowledging the delay, the consumer should contact the supplier as soon as possible, questioning the whereabouts of the product, and verifying if the delay is justified or if it is due to negligence of the company.
If you are not satisfied with the service provided by the store, the buyer must demand your right of delivery, reimbursement of the money paid or replacement of the product. In all of these options, a deadline should be set for the supplier to resolve the issue.
It is important to be aware of the promised delivery time on the website and issued on the invoice of the purchase. These documents help to prove company failures. In addition, it is always good to check if the store has many complaints on the Complaint HERE.
Misleading publicity
Be aware that any advertising that contains false information about the product or service or that is capable of confusing the consumer about its characteristics may be considered misleading advertising. Advertising that does not report essential product or service data is also misleading.
If you go through any of the above or any other cases and the problem is not solved, count on our help! Click here and make your complaint!
Source: Procon / Bem Paraná
Source: Claim Here
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This article was translated by an automatic translation system, and was therefore not reviewed by people.